Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members.
Maintains strict confidentiality
Staffing management ability
Proven patience and self-discipline
Motivation techniques specialist
Personal and professional integrity
Sound decision making
Staff training and development
Exceptional organizational skills
Amercia's BestLithonia, GaOptician03/2017 to Current
Helped physicians examine and treat patients .
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Processed merchandise returns and exchanges.
Hyundai Capital AmericaAtlanta, GAFunder05/2016 to 11/2016
Analyzed legal documents, including insurance policies and corporate contracts.
Identified operational processes inefficiencies and recommended necessary improvements.
Executed and reported variance and gap analysis.
Hoojung IncDecatur, GAManager12/2013 to 05/2016
Developed, implemented and monitored programs to maximize customer satisfaction.
Interviewed, hired and trained new quality customer service representatives.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
ConvergentAtlanta, GACustomer Service Representative01/2011 to 10/2013
Addressed customer service inquiries in a timely and accurate fashion.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Education and Training
Associate Degree:Healthcare System Management2017University of PhoenixHealthcare System Management
Accounting, billing, business plans, contracts, client, documentation, filing, financing, all Microsoft Office, Negotiating, Organizing, payroll