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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
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  • single:
Summary

Solutions-oriented Business Analyst/Systems Engineer possessing a unique combination of skills, including business analysis, quality assurance testing and applications development and over 7 years of experience in top-tier organizations. Well versed in solving complex problems in high-pressure environments and excels in cultivating, managing and leveraging client relationships.

Core Competencies and Skills
  • Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements for Application Development projects involving Agile and Waterfall processes.
  • Skilled in conducting Joint Application Design (JAD) and Rapid Application Development (RAD) sessions, brainstorming sessions, requirement reviews, system walkthroughs and customer interviews for various business processes.
  • Experience in writing requirements and specification like Business Requirements Document (BRD), Use Case Document, Functional Requirements Specifications (FRS), Systems Requirements Specification (SRS), Requirements Traceability Matrix (RTM), Knowledge Transfer manuals and User Guides.
  • Developed use case diagrams, class diagrams, sequence diagrams, state diagrams and activity diagrams using UML and wireframes using Pidoco to make users and developers understand the system.
  • Strong experience in the creation of Test Plan and Test Cases from the Requirements document.
  • Involved in testing efforts for Functionality, Usability, Reliability, Performance, Regression and User Acceptance testing (UAT). Also reviewed Test Cases with queries in SQL.
  • Excellent communication skills and adept at facilitating walkthrough and training sessions.
  • Ability to handle simultaneous projects, meet critical deadlines and timely execution of several client/server projects.
Technical Expertise

Operating Systems : Windows, DOS and UNIX

Languages : C/C++, Java, SQL, UML, Visual Basic, XML

Databases : MS Access, MySQL

Methodologies : Waterfall Methodology, Agile Methodology

Tools : MS Project, MS Visio, MS Office (Word, Excel, PowerPoint) MS Access, MS Query, Open office

Experience
Optical Systems Analyst/Research Engineer, 01/2011 - 01/2014
Avanade Hartford, CT,

Optical Systems Research group at AT&T focuses on constantly optimizing the components and the system architecture to maximize the performance in terms of bandwidth as well as cost. The research department maintains a futuristic outlook on the network and work with optical subsystem vendors, communicating AT&T's vision, thereby tailoring the technology to meet future demands and goals of the network.

Accomplishments

The systems team works with component vendors to communicate the needs of AT&T's future networks, to test their equipment in our experimental setups and validate that they meet industry standards, perform according to specs and meet our need. We designed, developed, tested and maintained an optical systems simulation program to model and simulate optical systems, automate experiments, capture data and interpret results.

  • Elicited stakeholder requirements, feedback and input through interviews and surveys.
  • Improved organization's efficiency by determining opportunities to automate processes and a number of test procedures.
  • Tracked, analyzed and interpreted trends in data received from system and component performance tests.
  • Documented and presented requirements for functional improvements and enhancements with vendors.
  • Co-authored 7 technical publications in scientific peer-reviewed journals documenting the system performance results.
Optical Systems Analyst/Research Engineer, 04/2008 - 11/2010
Optical Systems And Technology Lab City, STATE,

Optical Systems and Technology Lab (OSTL) is the home of innovative photonic system solutions for optical communication networks, medical imaging and other disciplines bridging the gap between novel approaches and real world applications.

Accomplishments

Traditional OSAs have limited resolution for numerous applications demanding high performance and often the cost rises exponentially if performance is improved using conventional methods. Coherent Channel Analyzer (CCA) is a novel solution providing improved resolution at a fraction of the cost. I worked with a team of SMEs to determine the requirements of the industry, did brain-storming sessions to develop a novel design to meet these requirements, presented the solution as well as initial prototypes to various stakeholders and shareholders to obtain the necessary grant money. I also developed a .NET application for the UI that the end users can use for the CCA.

  • Elicited stakeholder requirements and input through interviews and surveys.
  • Identified bottlenecks and implemented new and improved processes for an advanced and cost effective solution for a spectrum analyzer.
  • Co-authored project grant applications and effectively presented the CCA prototype to shareholders and other stakeholders that successfully secured $20k in funds for the project.
  • Led cross-functional teams to analyze, understand and fine-tune the solution. Led the initiative resulting in the design and testing of a device with over 3 orders of magnitude improvement in resolution at one-tenth of the cost of state-of-the art analyzers.
Business Analyst/Tester, 08/2006 - 03/2008
Research In Motion City, STATE,

Research in Motion (RIM) is an industry leader in wireless communication, blazing the trail for smart phones with its most popular wireless handheld device, the BlackBerry.

The test team was responsible for ensuring that the wireless devices, s soon to be released conformed to all the industry standard wireless protocols. The protocol test team ran nightly builds for the Layer 1 code and ensured the successful integration with the rest of the 3G protocol stack. Once the OS was loaded on the device, the interoperability test team ensured the device's communication with the base stations followed the 3GPP protocol and the UI responded as per standard.

Accomplishments

An Automated Test Framework (ATF) was created to increase efficiency of the test and development team: create a platform for the test lead to set a time and execute the code from the code management software (perforce) where the developers put in their changes and run the automated test cases, report errors, create a log and email the test lead of the results. ATF has a DB of test cases that developers can log in and run specific tests on their builds, based on a queue system.

  • Designed and Developed a cutting-edge automated test framework used across testing teams for a Fortune 500 company that saved 10-15 man hours per week, boosted efficiency of the test team and improved inter-organizational work flow.
  • Gathered functional requirements from multiple test teams to design the ATF using SQL queries and Python scripting that automates nightly builds and run over 20 different test cases.
  • Created prototypes and wireframes to communicate the needs of the test teams with the development team. The ATF saved over 5 man-hours a week, increasing the efficiency of the test and analysis process of the team considerably.
  • Created use case documents to verify the interaction between the wireless device and carrier as well as the user and device interaction conform to the standards document.
  • Drafted over 50 test case reports and wrote use case documents ensuring interoperability of the newly released blackberry devices with multiple wireless carriers .
Education
Bachelor in Engineering: Engineering, Expected in 2006
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University of Victoria - Victoria, British Columbia
GPA:

Graduated with honors and appeared on the Dean's list

Awards and Scholarships:

  • Achievement award by APEG, BC for showing great promise in the final year of the Engineering Bachelors program
  • Recipient of over 5 different scholarships including the 'President's Scholarship award'

Over 16 months of internships, primarily in software development and testing roles.

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School Attended

  • University of Victoria

Job Titles Held:

  • Optical Systems Analyst/Research Engineer
  • Optical Systems Analyst/Research Engineer
  • Business Analyst/Tester

Degrees

  • Bachelor in Engineering

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