Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Patient safety
Schedule management
Accreditation support
Personnel management
Records maintenance
Quality assurance controls
Facility oversight
Records management
Performance metrics
Personal coordination
Staff supervision
Glasses repair
Managing inventory
Frames adjustment
Customer service
Critical thinking
Computer skills
Work ethic
Communication
Leadership
Supervision
Education and Training
American Military UniversityVirgina, Expected in ā ā:General Studies - GPA:
Silver Stage High SchoolSilver Springs, NVExpected in 05/2012 ā āHigh School Diploma: - GPA:
Advanced Individual Training Virginia, Expected in 06/2013 ā āArmy Training:Optician - GPA:
Experience
Childrens Hospital Los Angeles - Optical Laboratory Manager Encino, CA, 10/2019 - Current
Supervised team of Optician technicians, interns and support staff.
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Mentored Opticians interns and newly hired technicians.
Created and implemented policies and procedures for effective lab management.
Drove process, efficiency and quality improvements, resulting in 24 hr turn around time.
Directed daily operations at facility caring for more than 10 individuals.
Resolved conflicts promptly among employees and clinics to keep workflows on task.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Participated in meetings with department heads to discuss census information, tasks
Checked finished lenses for conformance to order specifications, quality and customer needs.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
US Army - Non-Commissioned Officer in Charge City, STATE, 04/2017 - 10/2019
Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
Managed administrative needs for company, including recordkeeping and report writing.
Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
Led operational planning teams to address field and base concerns with minimal delays.
Oversaw gathering of intelligence and combat information to support troops on ground.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Contributed to development, planning and completion of project initiatives.
US Army - Optician City, STATE, 09/2016 - 04/2018
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Trained and mentored 8 new eyewear specialists and continued education to keep up with current technologies.
Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Wrote up detailed work orders specifying parameters for lenses and frames.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Recommended specific lenses, coatings and frames to suit individual client needs.
Repaired and adjusted frames to meet customer needs.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
US Army - Optician Technician City, STATE, 07/2013 - 08/2016
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Wrote up detailed work orders specifying parameters for lenses and frames.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Checked finished lenses for conformance to order specifications, quality and customer needs.
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