Well-qualified LPN with good leadership, planning and administrative skills. Highly organized and proactive with a solid grasp of nursing standards and the needs of opthalmic patients. Skilled at training, communicating and solving problems to improve level of care and raise quality rankings of health care facilities. Licensed in both NY and PA.
Skills
Patient centered
Responsible
EPIC and Microsoft Outlook software proficiency
Excellent work ethic
Detail-oriented
Great time-management skills
Organized
Always looking to help and improve processes
Education
Northern Tier Career Center, PNP ProgramTowanda, PA, Expected in 09/2005 – –LPN:Nursing - GPA:
Northeast Bradford JR/ SR HighschoolLeRaysville, PA, Expected in 06/2004 – –High School Diploma: - GPA:
Work History
GMG/ Guthrie Specialty Eye Care - Opthalmic LPN/Clinical Team Leader City, STATE, 7/3/07 - Current
Provided basic patient care and treatment, such as collecting intake information, checking vision, eye pressure, and performing multiple diagnostic tests (Visual field, OCT, IOL master, glare testing, corneal topography, etc).
Reviewed patient history to verify conditions and current medications.
Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms, prepping surgical charts and mailing dictation to outside providers and patients.
Responded to patient requests with appropriate clinical and personal assistance in person as well as via telephone and electronic medical messaging.
Helped to develop, improve and implement nursing policies and procedures..
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Eliminated process gaps by implementing new methods of standardized training.
Reported production malfunctions to managers and production supervisors.
Implemented new quality assurance and customer service standards.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from EPIC support team.
Built and provided basic end-user troubleshooting and desktop support within EPIC system.
Devised solutions to operations issues related to EPIC, working closely via phone, email, live chat and web teleconference with IT department.
Trained and supported end-users with software, hardware and network standards and use processes in relation to department functionality within EPIC.
Created safe operating environments for invasive and non-invasive procedures.
Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Used sutures, staples, clips and other tools to close wounds.
Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
Collected, prepared, and disposed of medical specimens.
Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
Liaised between Opthalmology department and operating room teams, ensuring availability of requisite instruments and equipment, including loaned and specialty devices.
Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
Provided scrubbing surgical assistance and support to surgeons during glaucoma, corneal, cataract, retinal and oculoplastic surgery procedures.
Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning ocular procedures for optimal efficiency.
Smokers Choice - Cashier/ Open and Close City, STATE, 2004 - 2006
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current, disabled and set alarm systems accordingly, delivered cash deposits to bank.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Displayed new stock and rotated existing products.
Updated and sold lottery tickets, and systems.
Old Country Buffett - Cashier/ Server/Line Worker City, STATE, 2002 - 2004
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Operated cash register for cash, check and credit card transactions with accuracy.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Greeted and maintained relationships with regular customers.
Bussed and reset tables through shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Accomplishments
Promoted to Clinical lead/ EMR support December XXX8
Shooting Star designation March 2021, as nominated by a patients family.
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