ops tech sales specialist resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in retail products to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Skills
Relationship Selling
Inventory Coordination
Call Center Operations
Training & Development
Relationship Building
MS Office
Conflict Resolution
Organizational Skills
Data Management
Customer Service
Time Management
Project Coordination
Documentation and Recordkeeping
Technical Troubleshooting
Attention to Detail
Excellent Verbal and Written Communication
Shipping and Receiving
Inventory Tracking
Cycle Counts
Experience
Ops/Tech/Sales Specialist , 08/2011 to Current Omnicell – Detroit, MI,
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Fostered relationships with customers to expand customer base and retain business.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Performed scheduled inventory counts and supply audits.
Oversaw item packaging, preparing for transport and minimizing damage.
Maintained records tracking adjustments, pallet audits, and inventory errors.
Streamlined operations, supervising inventory cycle counting processes and providing accounting and reporting oversight.
Verified inventory and production goals, identifying discrepancies and communicating delays as necessary.
Trained newly hired employees on appropriate methods for performing audits and cycle counts.
Investigated and resolved variances with inventory records.
Performed cycle counts on daily basis to immediately spot errors and apply remedies.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Organized and processed damaged goods according to vendor and manufacturer procedures.
Tracked inventory usage, documented discrepancies and maintained overall count.
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Documented repair processes and helped streamline procedures for future technical support actions.
Assessed iPhone and iPad issues to determine appropriate troubleshooting methods for remediation.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.