Level-headed health professional with background in medical assisting and clerical duties who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care with 2 years of billing and coding, patient charting, in busy medical office setting.
Professional phone etiquette
Excellent communication skills
Works well under pressure
Advanced clerical knowledge
Medical terminology knowledge
Cash flow management
Shipping and receiving professional
Strong client relationsrelations
Multi-line phone talent
06/2015 to Current
ophthalmic technician/ ophthalmic scribeCompany Name – City, State
Maintained accurate records of patient care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded visual acuity
Obtained information about clients' medical history, drug history, complaints and allergies.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Supported diagnostic procedures, assisted with technical ophthalmic treatments, and entered information in patient records and charts.
Monitored expiration of medical supplies and medications.
10/2014 to 05/2015
ABA behavior therapist Company Name – City, State
Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
Created strategies to meet the needs of mentally and physically disabled students.
Instructed students with disabilities, including autism spectrum disorder, Asperger's syndrome, and ADHD.
Designed and implemented a point system to encourage positive behavior.
Redirected students using Applied behavior analysis therapy (ABA).
Attended monthly staff training sessions.
Organized instruction material, including constructing note cards, providing learning material, and setting up work areas.
09/2013 to 05/2014
Merchandising and Pricing associate Company Name – City, State
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Dedicated to continuously improving sales abilities and product knowledge.
06/2012 to 08/2012
Sales associate/ Cashier Company Name – City, State
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Operated a cash register for cash, check and credit card transactions with complete accuracy.
05/2010 to 08/2010
Sales associateCompany Name – City, State
Operated a cash register for cash, check and credit card transactions with consistent accuracy.
Alerted customers to upcoming sales events and promotions.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Bachelor of Arts: Psychology Hood College - City, State
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Bachelor of Arts : Psychology
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