(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives.Excellent Interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Customer Manager with substantial experience and outstanding skills to build customer loyalty and retention. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores Client Services Manager providing leadership and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.

  • Control monitoring
  • Resolving discrepancies
  • Workplace safety
  • Quality assurance requirements
  • Employee scheduling
  • Inventory auditing
  • Team leadership
  • Materials inspection
  • Detail oriented
  • On-site demonstrations and training
  • Maintenance
  • Testing and troubleshooting
  • Planning and execution
St. Philip's College San Antonio, TX Expected in : Business Administration and Management - GPA :
Luther Burbank High School San Antonio, TX, Expected in 06/1982 High School Diploma : - GPA :
Work History
Kaiser Permanente - Operator Technician-Team Leader
Mission Hills, CA, 02/2017 - Current
  • Improved quality processes for increased efficiency and effectiveness
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Conducted training and change management processes to improve operations
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Developed and executed plans to monitor standard process adherence
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Supervised production planning while using appropriate tools and analysis for smooth production output
Goodwill Industries Inc. - Night Shift Supervisor- Maintance
City, STATE, 06/2012 - 09/2016
  • Organized evening meetings to ensure everything was running smoothly and operations were set for following day and following crew
  • Observed each team member to ensure duties were being carried out and provided constructive criticism if needed
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
  • Scheduled deliveries of materials by specified time to begin production on time
Dietz McClean Optical - Dispensing Optician
City, STATE, 08/2007 - 06/2012
  • Helped clients try on and select new frames and recommended lens options to meet specific needs
  • Educated clients about how to adapt to, wear and care for eyeglasses
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
  • Prepared work orders outlining all specifications for new lenses and frames
  • Completed facial measurements such as temple length, bridge size and vertex distance
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers
  • Managed check-in and check-out procedures, verified patient information and submitted lense orders
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length

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Resume Overview

School Attended

  • St. Philip's College
  • Luther Burbank High School

Job Titles Held:

  • Operator Technician-Team Leader
  • Night Shift Supervisor- Maintance
  • Dispensing Optician


  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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