operator receptionist resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Outgoing secretary/receptionist offering superb customer service proficiency with a passion for helping others. Able to adapt to a rapidly changing environment and learn new task quickly. Vibrant, enthusiastic professional with a friendly demeanor at all times. Self-Motivated, having high expectations to achieve in the work place.
Skills
Meticulous and Organized
Vibrant and Outgoing
Active Listener
Considerate, Respectful and Helpful
Appointment Scheduling
Reliable and Punctual
Customer and Personal Service
Courteous and Professional
Positive and Pleasant
Customer Service-Oriented
Documentation and Reporting
Judgement and Decision Making
Critical Thinking
Socially Happy
Prioritization and Time Management
Administrative Support
Data Entry
Service-Oriented Mindset
Experience
Operator/Receptionist, 12/2020 - Current Birmingham Heart Clinic – City, STATE,
Answer and direct incoming calls using multi-line telephone system, giving information to callers, taking messages and transferring calls to appropriate individuals and departments.
Schedule, cancel and confirm appointments.
Sort incoming mail and direct to correct personnel/department daily.
Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintain daily calendars, set appointments with clients and plan office events, such as luncheons.
Answered average of [200] calls, emails and department inbox daily.
Oversee office inventory by restocking supplies and submitting orders as needed.
Greet visitors or callers and handle their inquiries or direct them to appropriate persons according to their needs.
Create, maintain and enter information into database for new and existing patients.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for when equipment malfunctions.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, maintaining documents, such as appointments, records and other correspondence.
Perform custodial duties as needed.
Maintain Confidentiality of records (HIPPA) relating to clients treatment, or protected information.
Refer Patients, clients of family members to community resources or specialist as necessary.
Advocate and coordinate required services or to resolve emergency problems in a crisis situation.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Scan in documents,medical records and other correspondence.
Page staff as needed, making sure to effectively communicate needs of the patient and vital information needed.
Ability to transition throughout the office performing a variety of task and responsibilities as needed.
Mental Health Tech/Medical Unit Secretary, 12/2019 - 12/2020 Willowbrook At Tanner – City, STATE,
Mental Health Tech cross trained as a Unit Secretary.
Provided Patient focused care.
Exceptional organizational, communication and interpersonal skills.
Successful at promoting wellness and creativity while providing opportunities to safely make and transform choices which result in desired actions and outcomes.
Having empathy and sympathy, creating a compassionate, nurturing and caring atmosphere.
Understanding patients, their families and their fears, resulting in less triggers of anxiety which leads to a positive healthy, less stressful environment.
Responsible for setting up patient transport to other facilities.
Outstanding documentation.
successful at leading support groups, classes and activities.
Advocated for pts and their families.
Vast knowledge and understanding of addiction, suicidal ideation, abuse, neglect, anxiety and depression.
Great verbal/communication and interpersonal skills.
Care Plan Development.
Excellent critical thinking ability.
Medical Terminology, EMR system and Standard precautions.
Protected Healthcare and Private information.
CNA/NCA, 12/2006 - 12/2019 Douglas County Disabilities Coalition – City, STATE,
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Used mobility devices to transport patients.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Documented activities and recorded information in EMR system.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Exceptional ability to work with pts., families, social workers, State Coordinators, interdisciplinary teams, places of employment and schools.
Outstanding knowledge of mental health and intellectual disabilities.
Ability to provide person-centered care.
Supported safe and independent wellness and decision making.
Achieved positive results through behavior modification, structure and routine.
Assisted and prepared individual ISP's.
Implemented goals to meet Medicaid guidelines.
Education and Training
: Nursing, Expected in - University of West Georgia - Carrollton, GA GPA: Status -
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