operator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Critical thinker with 6 years of experience as Telephone Operator. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills. Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee. Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Offering expertise in customer service with 10 years of experience.

  • Loading and unloading protocols
  • OSHA
  • Polishing work
  • Power and hand tools
Operator, 11/2014 to Current
DenburyThompsons, TX,
  • Evaluated and prioritized incoming calls to successfully allocate response team resources.
  • Dispatched maintenance and safety teams to address alarm calls.
  • Monitored fire, medical and security alarms on campus.
  • Processed non-emergency requests for specific services such as groundskeepers and housekeeping.
  • Completed connections between callers, departments and professionals.
  • Answered a high volume of calls per day in fast-paced environment, transferring callers to appropriate personnel.
Unit Clerk, 10/2016 to 11/2018
Ardent Health ServicesTyler, TX,
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Prepared charts for outpatient and inpatient services.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Organized ordered medical tests, including sample collection and patient transportation.
  • Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
  • Reconciled patient charges on daily basis to support accurate billing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Assisted with hospital admissions and paperwork.
  • Transcribed physicians' notes and entered data into electronic chart management software.
  • Managed incoming telephone calls, including taking messages and directing callers to personnel.
  • Adhered to all HIPAA requirements to safeguard patient confidentiality.
Security Officer, 06/2012 to 10/2014
Valley Medical CenterRenton, WA,
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files quickly and accurately.
  • Provided security team leadership and contributed to on-call duties.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
Medical Records Coordinator, 06/1996 to 06/2011
Carpenter Health NetworkHouma, LA,
  • Arranged and managed medical record filing, retrieval and transfers per established guidelines.
  • Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
  • Completed timely uploads of medical records to patient vaults.
  • Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
  • Developed and maintained clear policies for every step of medical record creation, validation and filing.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Purged outdated files.
  • Obtained information by contacting appropriate personnel or patients.
  • Updated daily logs to track information movements.
Education and Training
High School Diploma: , Expected in 06/1990
Fairfield High Preparatory School - Fairfield, AL
  • Recognized as Employee of the month in medical records for outstanding performance and team contributions.
  • Promoted from Medical Records Assistant to Medical Records Director in less than 12-months

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Resume Overview

School Attended

  • Fairfield High Preparatory School

Job Titles Held:

  • Operator
  • Unit Clerk
  • Security Officer
  • Medical Records Coordinator


  • High School Diploma

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