Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Senior Job Title and outstanding performer in Skill and Skill within Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Type business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Operated Type equipment safely and efficiently with team of Number employees.
Received and processed both written and verbal instructions, prints and work orders.
Closely inspected parts for cleanliness and freedom from contaminants.
Calibrated, tested, and adjusted machine settings or controls in preparation for Type operations.
Identified areas for improvement in efficiency and cost savings and made recommendations to shift lead.
Completed work according to schedule and helped struggling team members.
Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
Verified documentation and work order requirements.
Supported management decision-making by compiling operational and production data into daily logs.
Performed maintenance tasks and adjustments to preserve production efficiency.
Assessed materials, parts and final products for quality, and removed defects.
Packaged and moved completed products.
07/2014 to Current
Union StewardSage Hospitality Resources, Llp – Aurora, CO,
Educated Job titles on contract procedures, administration and interpretation.
Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
Provided expertise on all facets of Industry labor and employment law to help employers make more effective decisions.
Oversaw investigations into discrimination, sexual harassment or other workplace claims.
Interpreted and advised on labor relations policies and previously negotiated agreements.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for Type meetings.
Increased customer satisfaction by resolving Product or Service issues.
Mediated discussions between employer and employee representatives in attempt to reconcile differences.
Demonstrated respect, friendliness and willingness to help wherever needed.
Served customers in a friendly, efficient manner following outlined steps of service.
Adhered to social distancing protocols and wore mask or face shield at all times.
Exceeded goals through effective task prioritization and great work ethic.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained energy and enthusiasm in fast-paced environment.
10/1999 to 07/2020
Valet AttendantMGM Grand Hotel & Casino – City, STATE,
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed arriving guests and explained car retrieval procedures.
Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Reported any customer-oriented issues immediately to Job Title for swift assistance and resolution.
Parked and retrieved cars according to customer needs.
Escorted drivers to vehicles and helped load or carry large items.
Reported unlawful parking jobs.
Determined customer needs by asking relevant questions and listening actively to responses.
Answered questions and provided information about Area of Expertise.
Responded to customer requests efficiently and with knowledgeable assistance.
Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
Opened doors and transported luggage for customers with care and efficiency.
Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
Removed safety hazards, soiled items and trash from customer areas.
Reviewed driver IDs before allowing entrance parking area or drive vehicles.
Moved cars around lot to increase space efficiency.
06/1998 to 06/1999
New Car PorterVan Dyke Dodge – City, STATE,
Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
Picked up vehicles from and delivered vehicles to customers as directed by management.
Moved sold vehicles to maximize use of space and keep lot in order.
Reported any customer-oriented issues immediately to Job Title for swift assistance and resolution.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
Performed Number inspections daily and kept complete, accurate records of vehicle condition.
Vacuumed interiors of vehicles to remove dirt and debris.
Shined vehicle windows and windshields to remove water spots.
Identified safety issues and addressed with shift supervisor.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Completed vehicle inspections prior to service and after completion to assess damage.
Education
Expected in 07/2004
Associate of Applied Science: Engineering Technology ITT Technical Institute - Troy MI, GPA:
Expected in
Bachelor of Applied Science in Computer Science: Cyber Security Engineering Colorado Technical University - Colorado Springs, CO GPA:
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