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Operator/Emergency dispatcher Resume Example

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OPERATOR/EMERGENCY DISPATCHER
Summary

I am used to working in a high paced and stressful environment. As a 911 operator I am used to working different shifts, weekends and holidays. I enjoy providing customer service to people and helping them out with whatever they need. Authorized to work in the US for any employer

Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Skilled in reading maps, understanding location details and providing relevant updates to people in the field.

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

  • Experienced in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. Familiar with determining type and extent of emergencies along with location of incident and other related information. Knowledgeable about local streets, geography of Phoenix, Arizona
Skills
  • Conflict Management
  • Computer literacy
  • Microsoft Word
  • Customer service
  • Crisis Management
  • Microsoft Office
  • Time management
  • Office experience
  • Microsoft Outlook
  • Windows
  • Security
  • Call center
  • Computer Networking
  • Computer literacy
  • Conflict Management
  • Criminal Justice
  • Crisis Management
  • Customer service
  • Customer service skills
  • Data Entry
  • Dispatching
  • Focus
  • Law Enforcement
  • Microsoft Office
  • Office
  • Microsoft Outlook
  • Windows
  • Microsoft Word
  • Police
  • Telecommunication
  • Time management
  • Typing
  • Writing Skills
  • Information documentation
  • Computer-based dispatch systems
  • Map reading abilities
  • Police department procedures
  • Critical thinker
  • MS Office
  • Organization
  • Critical thinking
  • Friendly, positive attitude
  • Basic math
Experience
Company Name | City, StateOperator/Emergency dispatcher02/2009 - 02/2018
  • Answering 911 calls and non emergency calls, prioritizing calls, dispatching calls, writing down what the officers say on air, working major incidents.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Monitored switchboard and dispatched emergency services.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Executed proficiency in digital telephone systems.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Responded to emergency calls routed by automatic distribution system.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
Company Name | City, StateOvernight Stocker08/2008 - 01/2009
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up all boxes and related trash from sales floor.
  • Checked shelves in clothing department to ascertain which merchandise required replenishment.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Loaded and unloaded one delivery truck or vans per hour to maintain store's inventory.
  • Used digital system to locate merchandise in inventory for shelf restocking.
Company Name | City, StateWaitress/Hostess04/2004 - 05/2007
  • Seating customers, taking orders, cashing people out.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Education and Training
Rio Salado | City, StateSome College (No Degree) in Education, Psychology
Glendale Community College | City, StateSome College (No Degree) in PsychologySome college. Certicates in 911, NCIC, Arizona revised statutes. De-escalation techniques of citizens who may have ptsd, anxiety or suicidal thoughts. in Criminal Justice
Washington High School | City, State1992
Activities and Honors
  • Member, Alumni Association
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Resume Overview

School Attended

  • Rio Salado
  • Glendale Community College
  • Washington High School

Job Titles Held:

  • Operator/Emergency dispatcher
  • Overnight Stocker
  • Waitress/Hostess

Degrees

  • Some College (No Degree) in Education, Psychology
    Some College (No Degree) in Psychology

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