operator resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

High-performing Production Specialist bringing superior work ethic and energetic approach to effectively handle fast-paced production. Keeps machinery operating with regular attention to settings and maintenance needs. Supports team members by efficiently cleaning up work areas, and addressing customer questions and concerns by phone.

  • Machinery operation and maintenance
  • Material loading and unloading
  • Quality assurance
  • Work order review
  • Worksite safety
  • OSHA and USDA guidelines
  • Organization and time management
  • Multitasking abilities
  • Customer service
  • Promotional planning
  • Stocking and inventory
  • Client communication
  • Sales
  • Microsoft office suite
Work History
10/2018 to 04/2020
Operator Flex-N-Gate Corp Effingham, IL,
  • Operated Industrial Augers, Blow Tank, Pre-Breaker, Poop Press, Cooker Equipment, Pallet Jacks, Bobcats and other powered and non powered tools efficiently.
  • Monitored machines during operation to detect sounds of malfunctioning and monitored materials for foreign objects to eliminate potential mechanical problems.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components to keep machines running smoothly.
  • Assessed equipment after each production run, performing all necessary preventive maintenance.
  • Maintained machines within work area, complying with Company, USDA and OSHA safety rules and regulations.
  • Advanced safety training include Confined Space Training and Lock-Out Tag-Out.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Set accurate feed rates to maintain efficient production and meet schedule demands.
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
01/2018 to 04/2018
Marketing and Merchandising Consultant Tridentusa Health Services Mobile, AL,
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Arranged consistent shelves, bins and racks at 72 locations.
  • Serviced accounts using merchandising techniques to enhance product awareness.
  • Designed displays to deliver engaging and memorable store experiences for shoppers.
  • Developed and implemented creative promotional strategies, bringing in over $30,000 revenue in about 90 days.
  • Oversaw inventory counts each day to maintain stock records and account for shrinkage.
  • Executed optimal sales strategies to achieve commercial goals for Rio Grande Valley market.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Evaluated consumer preferences and behaviors, combined with recognized trends to adjust and enhance marketing campaigns.
  • Established, initiated and optimized business development strategies based on factors including, company targets, product specifications, and market data.
  • Captured new customers by optimizing business strategies and launching products to diversify product offerings.
02/2015 to 08/2016
DNA Specimen Technician SSI Specimen Specialists Of America City, STATE,
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Logged over 100 samples on average, handling each expertly to prevent contamination.
  • Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
  • Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Set up, maintained and verified sterility of lab equipment and tools.
10/2010 to 06/2015
Hotel Manager/Guest Services Beeville Executive Inn City, STATE,
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Prepared bills for customers to be settled at time of check-in.
  • Promoted hotel brand by designing and executing a direct marketing program by way of FAX, resulting in 500% increase in new business.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Prepared monthly audits and assimilated to hotel owners for review.
  • Increased customer service ratings through pleasant and personable service.
  • Established internal databases and record management systems to enhance accuracy and integrity of all documentation and data.
  • Oversaw day-to-day operations of an 80 room hotel with a staff of 14 employees.
  • Provided exceptional service and assistance to guests which began well before check-in.
  • Provided services efficiently and with high level of accuracy.
  • Supervised team of 4 front desk agents and helped to resolve issues arising during shifts.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Participated in financial activities such as setting room rates and establishing appropriate budgets.
02/2007 to 02/2009
Universal Agent West Customer Management City, STATE,
  • Facilitated communications through management of inbound and outbound customer calls.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to develop potential solutions to customer concerns and maintain highest-quality customer service.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost Customer satisfaction.
  • Provided primary support to internal and external customers in fast-paced environment.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought ways to improve services provided.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Helped average of 160 customers every day by approaching conversations with positive attitude and focusing on single call resolution of issues, to further insure complete customer satisfaction.
  • Answered over 20 calls per hour to meet fast-paced call center demands.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Addressed escalated customer service issues sent from trainers and established agents to save customer relationships.
  • Executed multiple projects efficiently.
  • Contacted customers and returned calls promptly.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Responded proactively and positively to rapid change.
Expected in to to
High School Diploma:
Junction City Sr High School - Junction City, KS

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Resume Overview

School Attended

  • Junction City Sr High School

Job Titles Held:

  • Operator
  • Marketing and Merchandising Consultant
  • DNA Specimen Technician
  • Hotel Manager/Guest Services
  • Universal Agent


  • High School Diploma

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