Operator resume example with 4+ years of experience
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experienced RHSD (Robotic Hot Soldier Dip) Operator adept at learning new roles quickly and adapting to changing demands. Trains and mentors new team members on production operations, equipment care and tool use. Mannerly hospitality professional delivering exceptional service to resort guests. Offering exceptional accounting and mathematical skills. Consistent top-performing night auditor for nationally recognized hotel chain. Meticulous Night Auditor focused on improving business operations and increasing administrative accuracy. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader. Consistently exceeds expectations for accuracy of reports and cost reductions.
- Production work
- Product upselling
- Refunds and exchanges
- Cash register operations
- Liquor Law Compliance
- Cash Drawer Management
- Loss prevention experience
- Customer service
- Blueprints and schematics
- Bill payment
- Digital money transfers
- Check cashing
- Multi-tasking ability
- Hand-eye coordination
- Customer assistance
- Credit card processing
- Stocking and Replenishing
- Identification Checks
- ID Verification
- Organization
- Inventory Control
- Credit card applications
- Mathematical accuracy
- Order taking
- Store merchandise stocking
- Cleaning and sanitizing
Lancaster, SC, 05/2019 - 07/2020
- Assessed materials, parts and final products for quality, and removed defects.
- Calibrated, tested, and adjusted machine settings or controls in preparation for BGA (Ball Grid Array) operations.
- Closely inspected parts for cleanliness and freedom from contaminants.
- Received and processed both written and verbal instructions, prints and work orders.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Supported management decision-making by compiling operational and production data into daily logs.
- Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
- Completed work according to schedule and helped struggling team members.
- Verified documentation and work order requirements.
- Assisted technicians in machine handling and set up.
- Loaded and operated assigned RHSD (Robotic Hot Soldier Dip) machines to produce various types of components .
- Packaged and moved completed products.
City, STATE, 11/2018 - 03/2019
- Monitored customers for signs of security concerns and escalated issues to management.
- Checked prices for customers and processed items sold by using pricing spreadsheet.
- Educated customers on promotions to enhance sales.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Kept accounts in balance and ran daily reports to verify totals.
- Processed arrivals and departures for hotel guests, handling approximately 50-150 guests per shift.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Attended staff meetings on a monthly basis and brought issues to attention of upper management.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Checked lobby, bathrooms and common areas near front desk for cleanliness 5 times per shift.
- Resolved guest complaints by addressing issues with rooms promptly.
- Reviewed checklist on daily basis and planned shift accordingly.
City, STATE, 08/2015 - 11/2018
- Managed customer relations and customer service through daily communication and interaction.
- Requested official identification for MoneyGram/ Walmart2Walmart purchases and verified details, consistently meeting strict legal standards of underage sales.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Wrote reports for internal and external crime, burglary or theft.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
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Resume Overview
School Attended
- Manchester Memorial High School
Job Titles Held:
- Operator
- Night Guest Customer Service
- Customer Service /Money Center Associate /Asset Protection Associate
Degrees
- GED
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