Talented Operator proficient in assembly line work. Brings resourceful approach to meeting task expectations on tight deadlines. Promotes effective production support at all levels.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.
Enthusiastic Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Skills
Charting expertise
Catheter change and preparation
Documentation procedures expert
HIPAA compliance
Proper sterilization techniques
Venipuncture and phlebotomy
Understands medical procedures
Wound care and irrigation
Inventory and supply management
Communicating with patient families
Data entry
EKG set up and monitoring
Quick problem solver
Vital sign monitors
Preparing specimens and samples
Medical terminology in English
Certified in Basic Life Support (BLS)
Calm and level-headed under duress
Patient-handling equipment
First aid
Electrocardiography (EKG)
Team management and supervision
Patient scheduling
Stocking supplies
Phlebotomy
Customer Service
Bilingual in Spanish
Experience
Operator, 08/2019 - Current Chase Brass – Irving, TX,
Accomplished tasks according to schedule, assisting team members to meet deadlines.
Educated customers on special pricing opportunities and company offerings.
Answered [Number]+ inbound calls per day and directed to individuals or departments.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Documented conversations with customers to track requests, problems and solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Developed and updated business phone directory to reflect current employees and other changes.
Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
Provided training and coaching to new PBX operators.
Completed connections between callers, departments and professionals.
Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
Operated telephone switchboard of [Number] employees and routed calls to correct destination.
Communicated general company information to inquiring customers in pleasant manner to project positive company image.
Took messages from callers and accurately relayed details to intended staff.
Housekeeping Supervisor, 06/2017 - 03/2020 Brandywine Senior Living – Rehoboth Beach, DE,
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Stocked room attendant carts with supplies to keep carts organized and clean.
Reviewed employee performance and devised improvement plan to achieve goals.
Commanded controls over expenses and inventory for optimal budget tracking.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Washed and polished glass windows and doors to keep entryways clear and professional.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Organized supplies for efficient use based on expected customer needs.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Interacted pleasantly with clients and guests when performing daily duties.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Medical Assistant, 11/2015 - 12/2017 Touro – Laplace, LA,
Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
Conducted directory searches for employees and customers to locate phone numbers, business addresses and [Type] information.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Operated telephone switchboard of [Number] employees and routed calls to correct destination.
Completed connections between callers, departments and professionals.
Managed corporate phone services for bustling business with [Number] employees by routing calls quickly and accurately.
Paged employees over PA system to ensure prompt connection with callers.
Communicated general company information to inquiring customers in pleasant manner to project positive company image.
Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
Reported telephone line issues and outages to [Job title] for prompt repairs.
Took messages from callers and accurately relayed details to intended staff.
Monitored reservations to track incoming parties and special events.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Administered rapid tests such as COVID and strept to help clinical staff assess conditions.
Completed basic physical assessments of clinic patients to provide optimal care.
Prepared prescription refill requests on behalf of physician and communicated with pharmacy.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Education and Training
Medical Assistant: Healthcare, Expected in 03/2015 - Charter College - Vancouver Wa, GPA:
High School Diploma: , Expected in 07/1997 - Pueblo High Magnet School - Tucson, AZ GPA:
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