Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Personable customer service professional offering over 10 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Bilingual customer service leader with fluency in Spanish. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.

  • Dispatching experience
  • AAA experience
  • Towing Dispatch
  • Cash handling expertise
  • Credit card processing
  • Medical terminology knowledge
  • Good listening skills
  • Multi-line phone talent
  • Quick learner
  • Creative problem solving
  • MS Office proficiency
  • Computer proficient
  • Professional telephone demeanor
  • Call center operations
  • Written and oral communication
  • Microsoft Office
  • CRM Systems
  • Bilingual Spanish
Work History
07/2014 to 06/2015
Operator Cheniere Energy Houston, TX,
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties
  • Responded to customer inquiries with patience and positivity to establish excellent first impression
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone
  • Received incoming calls and paged individuals and departments
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
07/2015 to 05/2019
Towing Dispatch New American Funding Novi, MI,
  • Closely monitored dispatch board to triage and prioritize over 100+ daily calls.
  • Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed all dispatching, routing and tracking of 15 fleet vehicles.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed orders, processed and printed invoices and created daily shipping logs.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Picked up incoming stock and delivered materials to designated locations.
  • Counted cash in register drawer at beginning and end of shift.
  • Prepared and submitted end-of-shift reports.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Verified over $1000 of cash and credit payments daily.
  • Worked closely with Manager to solve problems and handle customer concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
  • Collected expense log reports and receipts to verify employee reimbursement requests.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
08/2018 to 05/2019
CSR Americor Financial City, STATE,
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Handled over 70+ calls per shift retrieving customer data, presenting relevant product information and cancelling services
  • Entered customer data into CRM system and communicated service concerns with Negotiations department
  • Assisted in training new employees
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Responded to customer inquiries via phone, email, and web-based platforms
  • Directed customers to appropriate departments for additional support
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Accurately tracked and recorded all customer interactions in CRM platform
  • Answered average of 70+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Addressed various internal and external customer questions and concerns regarding summons, payments, status, services, extensions and needs
09/2019 to Current
AAA Dispatch Falcon Towing City, STATE,
  • Worked with AAA members to understand requirements and provide exceptional customer service
  • Closely monitored dispatch board to triage and prioritize over 100+ daily calls
  • Directed all dispatching, routing and tracking of 32 fleet vehicles
  • Responded to over 100+ daily caller requests with information about assistance and timeframes
Expected in 2011
: Pharmacy Technology
CNI College - Orange, CA
Expected in 2009
High School Diploma:
Orange High School - Orange, CA

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School Attended

  • CNI College
  • Orange High School

Job Titles Held:

  • Operator
  • Towing Dispatch
  • CSR
  • AAA Dispatch


  • High School Diploma

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