Experienced Enthusiastic Operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills, Motivated to learn, grow and excel in the traffic industry.
g Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel; answering and responding to calls from the public; and communicating, coordinating, and collaborating with other TMC staff, Department personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to: Utilization of the ATMS software to control and monitor various Intelligent Transportation Systems (ITS) devices, such as Closed-Circuit Television (CCTV) cameras, Dynamic Message Signs (DMS), and ramp meters Monitor video images for the detection and verification of events such as incidents, debris, abandoned or disable vehicles, and hazardous or non-hazardous spills Use ATMS software to log potential and confirmed incidents, and construction and maintenance lane closures Monitor ATMS system-generated response plans and accept or manually override them as necessary Dispatch and communicate with Highway Emergency Response Operators (HERO) incident management personnel via radio or phone using standard protocol Dispatch HERO units to the locations of road hazards and incidents, providing clear and accurate directions to the location; and an accurate description of the hazard or incident as advised by citizens, public safety entities, or Department personnel, by means of two-way radio communication Coordinate and collaborate with Regional Traffic Operations Program (RTOP) operators Communicate with appropriate local agencies, authorities, and wrecker companies in the management and clearance of traffic incidents Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals Answer phones to provide information or assistance to motorists, Department personnel, or other agencies on traffic and road condition; direct calls to designated personnel in Traffic Operations or take appropriate action Monitor weather conditions for potential problems affecting traffic; make necessary communication and take appropriate action Perform record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists Update items on the 511ga.org website and Interactive Voice Response (IVR) system as directed Answer all non-duty hour calls for Department statewide maintenance assistance; make the necessary communication and dispatch necessary personnel Perform all duties with the highest level of customer service meeting or exceeding the prescribed expectations and performance measures Throughout the year complete one (1) one-week ride along with HERO as a refresher Use radio, landline phone, and mobile phone to communicate with law enforcement, ambulance, fire department, or towing service to provide clear and accurate information regarding incidents and the response requiredUse radio, landline phone, and mobile phone to communicate with Department personnel statewide, including Maintenance and Construction personnel, ATMS technicians, Traffic Operations management, Department management and Federal Highway Administration as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations Adhere to radio protocol and procedures; and use proper 10-codes Contact appropriate supervisory personnel to advise them of inappropriate communications Use clear communication to complete written records in clear well written English Compose clear and concise sentences that include all pertinent
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