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Operations Team Lead Resume Example

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OPERATIONS TEAM LEAD
Experience
Operations Team Lead, 01/2000 to Current
Company Name – City, State
  • Direct and Manage warehouse/production and maintenance activities.
  • Oversees the work, day-to-day operations, training and development of a group of at least 23 team members.
  • Collaborate and interact with internal teams, including teams representing R&D, Product, Engineering and Suppliers and Executive Management.
  • Ensure compliance to policies & procedures while ensuring maximum associate productivity.
  • Provide on the job training for new hires.
  • Responsible for keeping the standard operating procedures up to date Accomplishments/Results:.
  • Created training plan for new Vehicle Off Road Break-Bulk enhancement, and assisted in new Vehicle Off Road layout.
  • Launched warehouse management system at Cincinnati Parts Distribution Center.
  • 100% compliance in shipping hazardous materials internationally.
  • Selected to represent the facility at Kaizen Conference, conducting presentation for management representatives of Toyota globally.
Transportation Lead Specialist, 01/2015 to Current
Company Name – City, State
  • Supervise Dispatch to ensure optimal customer service is met for all reservations.
  • Manage fleet schedules and dispatch drivers to appropriate destinations.
  • Oversee and consult with vehicle mechanical issues with fleet manager.
  • Balanced summary reports and approvals.
  • Oversee customer care and relations as well as equipment utilization Accomplishments/Results:.
  • Acknowledged for helping to improve overall Customer Service rating with new training philosophies.
Individualized Service Worker, 01/2017 to Current
Company Name – City, State
  • Provide one on one support and appropriate intervention techniques to encourage youth to reach treatment goals and be successful at home, school and in the community.
  • Provide opportunities for troubled youth to engage in positive esteem and skills-building activities through social/recreational outlets.
  • Mentor and model appropriate behaviors and boundaries while understanding the stages of youth development, importance of family and cultural values as they apply to each client individually Accomplishments/Results:.
  • Acknowledged for helping to improve behavior and academic grades for 2 at risk children.
Work History
Operations Team Lead, 01/2000 to Current
Company Name – City, State
  • Direct and Manage warehouse/production and maintenance activities.
  • Oversees the work, day-to-day operations, training and development of a group of at least 23 team members.
  • Collaborate and interact with internal teams, including teams representing R&D, Product, Engineering and Suppliers and Executive Management.
  • Ensure compliance to policies & procedures while ensuring maximum associate productivity.
  • Provide on the job training for new hires.
  • Responsible for keeping the standard operating procedures up to date Accomplishments/Results:.
  • Created training plan for new Vehicle Off Road Break-Bulk enhancement, and assisted in new Vehicle Off Road layout.
  • Launched warehouse management system at Cincinnati Parts Distribution Center.
  • 100% compliance in shipping hazardous materials internationally.
  • Selected to represent the facility at Kaizen Conference, conducting presentation for management representatives of Toyota globally.
Transportation Lead Specialist, 01/2015 to Current
Company Name – City, State
  • Supervise Dispatch to ensure optimal customer service is met for all reservations.
  • Manage fleet schedules and dispatch drivers to appropriate destinations.
  • Oversee and consult with vehicle mechanical issues with fleet manager.
  • Balanced summary reports and approvals.
  • Oversee customer care and relations as well as equipment utilization Accomplishments/Results:.
  • Acknowledged for helping to improve overall Customer Service rating with new training philosophies.
Individualized Service Worker, 01/2017 to Current
Company Name – City, State
  • Provide one on one support and appropriate intervention techniques to encourage youth to reach treatment goals and be successful at home, school and in the community.
  • Provide opportunities for troubled youth to engage in positive esteem and skills-building activities through social/recreational outlets.
  • Mentor and model appropriate behaviors and boundaries while understanding the stages of youth development, importance of family and cultural values as they apply to each client individually Accomplishments/Results:.
  • Acknowledged for helping to improve behavior and academic grades for 2 at risk children.
Accomplishments
  • Quality Control.
  • Bookkeeping / Records Management.
  • Process Improvement.
  • Operations & Project Coordination.
  • Problem Solving.
  • Staff Training & Development.
  • Program Development.
  • Safety / Inspections.
Education
2019
Great Oaks Career Campus Cincinnati, Ohio Electrocardiogram (EKG)
Master of Science: Management, 2019
Indiana Wesleyan University - City, State
Bachelor of Arts & Science: Management, 2015
Indiana Wesleyan University - City, State
Summary
Dynamic team leader and logistics professional possessing a proven track record of superior performance, seeks to leverage expertise in Program Facilitation, Program Management, Logistical Coordination, Operations Streamlining, Needs Assessment, Strategic Reporting, Quality Assurance, and Compliance to support key initiatives and profitability within a progressive organization.
Certifications
  • Hazardous Material Training Certified
  • Toyota Quality Management Certified
  • Toyota Production System Certified
  • Emergency Response Team Certified
  • Leadership Certification
  • Lean Logistics Training
  • Job Instruction Training
  • Training & Development Team
  • Drop Zone Training
    • Affiliations
  • Co-Chair, Toyota Motors African American Affinity Group (2017- Present)
  • Mentor, Lighthouse Youth Service (2017- Present)
  • Treasurer, Toyota Motors African American Affinity Group (2016-2017)
  • Member, Toyota Motors Veterans Association Affinity Group (2014-Present)
    • Highlights
    • Windows
    • Microsoft Word
    • Excel
    • Skype Business
    • PowerPoint
    • Internet
    • Outlook
    • WebEx
    • Academic
    • Client
    • Customer Service
    • Customer care
    • Drivers
    • Executive Management
    • Instruction
    • Layout
    • Leadership
    • Logistics
    • Materials
    • Mechanical
    • Mentor
    • Excel
    • Outlook
    • PowerPoint
    • Windows
    • Microsoft Word
    • Policies
    • Quality Management
    • Shipping
    Skills
  • Windows
  • Microsoft Word
  • Excel
  • Skype Business
  • PowerPoint
  • Internet
  • Outlook
  • WebEx,
  • Academic, client, Customer Service, customer care, drivers, Executive Management, Instruction, layout, Leadership, Logistics, materials, mechanical, Mentor, Excel, Outlook, PowerPoint, Windows, Microsoft Word, policies, Quality Management, shipping
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    Resume Overview

    School Attended

    • Great Oaks Career Campus Cincinnati, Ohio Electrocardiogram (EKG)
    • Indiana Wesleyan University

    Job Titles Held:

    • Operations Team Lead
    • Transportation Lead Specialist
    • Individualized Service Worker

    Degrees

    • 2019
      Master of Science : Management , 2019
      Bachelor of Arts & Science : Management , 2015

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