Experienced Operations Specialist with over 10 years knowledge of banking policies and procedures.
Dedicated team player experienced in overseeing six US Bank branches operationally in the Quad Cities.
Motivated to support and strengthen branch teams to excel operationally through training and coaching.
Created the ATM Deposit PowerPoint to assist employees with ATM envelope processing.
Created the Learning Partner calendar to monitor the schedules of our new hires as well the partners that will be training them. Additionally schedule the trainers and new hires.
Update our regulatory question packet with the most current questions from new regulations and procedures
Created brochure guidelines and update that each time we have a brochure change in our market.
Created the notary PowerPoint to assist notaries in our market, because we border on the Mississippi river between Iowa and Illinois.
Update a phone number list for our market on a quarterly basis.
Created and update the Safe Deposit pricing spreadsheet in our market area.
Assist with the security training in our market for new hires to learn about fraudulent checks, counterfeit currency, skimming devices, etc.
Additionally created the power point for that security training.
Recently received an Elite award for 2014. nominated by one of the office branch managers for the work I do.
Won a bronze shield award and a silver shield award.
Won the TOPS OPS award twice.
Have received 3 TOP BOX shops when helping out on a teller drawer.
Part of a team that reviews new procedures for errors.
Part of a team called RIG that discusses and creates new and better ways to do things.
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