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Operations Site Manager Resume Example

Resume Score: 80%

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OPERATIONS SITE MANAGER
Professional Summary

Dynamic and innovative management professional leveraging superb “real world” knowledge of customer service to excel as a healthcare professional. Superb scheduling, documentation, communication, and presentation skills coupled with cultural sensitivity and years of experience in conducting research, managing operations, marketing, and merchandising. Skilled at resolving conflicts and addressing issues promptly while building positive relationships.

Recognized for developing diverse cross-functional teams and improving daily operational efficiencies. A proactive leader committed to ensuring a productive and safe environment for employees, customers, and patients. Proven track record of setting clear expectations, goals, and objectives. Promptly addresses performance and employee relations issues in accordance with company policies. Consistently striving to create high-performing teams by inspiring innovation, skills coaching, focused care, and setting direction.

Work History
Operations Site Manager, 02/2018 - CurrentUniqo LLC, New York, NY
  • Manages entire function and daily operations of store
  • Supervises staff training on cash management and methods of operating computers with POS system
  • Implements proper procedures on fire and safety as well as adherence to store policies
  • Handles vendor relations and resolution of maintenance issues
  • Oversees collaboration and partnership between IT and proper departments to help run store smoothly
  • Promptly handles customer complaints and inquiries while de-escalating issues
  • Liaised with logistics team to control shipment of products, missing products, or late arrivals
  • Monitors and assists with transport of products and/or fixtures to other locations/warehouses
  • Orders top selling garments from warehouse and fixtures for store displays/packing supply, office essentials, and maintenance supplies
  • Manages and develops training plan for entire staff (staff of 200) on new RFID system
  • Trains and collaborates with staff to provide top-notch customer service while performing instant feedback
  • Partners and liaises with senior managers to ensure that all cash is accounted for
  • Regularly performed safe and register audits while filing and documenting date and time
  • Accounts for receipts and form of payments while ensuring absence of discrepancies
  • Ensures inventory levels and numbers meet demand
  • Execute bookkeeping for $80-million-dollar store
Operations Supervisor, 06/2016 - 02/2018Uniqlo LLC, New York, NY
  • Improved proper cash register training by 22% from following year to eliminate cash discrepancies.
  • Reduced operating budget by $24,000 annually by developing new inventory management process.
  • Oversees and develops strategies for improving operational efficiency and accuracy.
  • Sources, distributes, and monitors equipment utilization required to achieve transportation operational goals in line with financial targets.
  • Supervises daily operations and performs safety audits to ensure that administrative policies and compliance regulations are obeyed.
  • Aids customers based on currently available product, promotional, and policy information.
  • Prevents merchandise damage by completely securing products when transporting to different areas of store.
  • Manages and tracks inventory usage, documents discrepancies, and maintains overall count.
  • Factors in special circumstances and routine needs when placing new supply orders.
Assistant Operations Manager, 03/2014 - 06/2016Banana Republic, New York, NY
  • Oversaw stores scheduling and payroll for 70 Employee team
  • Led operational functions and controls, achieved key business goals, and created customer-centric store
  • Drove team productivity to achieve store financials, revenue, and expense targets
  • Promoted team performance through consistent coaching and reporting/relaying feedback
  • Managed all-cash office responsibilities, including, but not limited to, safe count, register count, and receipt verification
  • Monitored sales to ensure maximized productivity, optimized traffic, and sales goals achievement.
  • Handled budgeting, inventory, and ordering of store supplies
  • Ensured prompt resolution of all IT and/or maintenance issues
  • Ensured store team was up to date on all policy and procedural updates
Education
Certification, Licensed Practical Nurse, Expected in 12/2021
LaGuardia Community College of The City University of New York - Long Island City, NY
Associate of Arts, Fashion Marketing, 2013
New York City College Of Technology Of The City University Of New York - Brooklyn, NY
Certification, Emergency Medial Technician (EMT) , 2015
LaGuardia Community College Of The City University Of New York - Long Island City, NY
Operations Management
  • Strategic Planning
  • Inventory Control & Management
  • Allocation & Procurement
  • Operational Research & Analysis
  • Business Operations & Administrative Support
Team Management
  • Team Building & Coaching
  • Recruitment, Hiring, & Onboarding
  • Training & Development
  • Performance Management & Evaluations
  • Employee Schedule Management
Patient Care
  • Medical Terminology Knowledge
  • Emergency Management
  • Recording Vital Signs
  • HIPAA
  • Patient Registration
Inventory Management
  • Inventory Control
  • Purchasing
Bookkeeping
  • Payroll Processing
  • Cash Management
TECHNICAL COMPETENCIES
  • Microsoft Office

-Suite Word

-Excel

-PowerPoint

Soft Skills
  • Effective Communication Skills
  • Customer Service
  • Troubleshooting
  • Team Player
  • Mentality Multi-Tasking
  • Critical Thinking
  • Professionalism
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Uniqo LLC
  • Uniqlo LLC
  • Banana Republic

School Attended

  • LaGuardia Community College of The City University of New York
  • New York City College Of Technology Of The City University Of New York
  • LaGuardia Community College Of The City University Of New York

Job Titles Held:

  • Operations Site Manager
  • Operations Supervisor
  • Assistant Operations Manager

Degrees

  • Certification , Licensed Practical Nurse Expected in 12/2021
    Associate of Arts , Fashion Marketing 2013
    Certification , Emergency Medial Technician (EMT) 2015

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