OPERATIONS OFFICER COCKE COUNTY EMERGENCY MANAGEMENT AGENCY
An energetic operations officer (administrative assistant),a self-starter who communicates and collaborates effectively with all levels of personnel. Broad experience working in different fields and co owning a business resulting in a creative problem solver with attention to detail and end results.
Excellent interpersonal skills
Contributed in the process of obtaining grants totaling twenty thousand dollars for volunteer fire departments in our county.
Brought new life and business to a threatened tourist newspaper, reviving it by increasing advertisers, awareness and publishing into a money making venture for Jones Media.
In our contracting business, we developed properties and built homes that sold quickly because of our attention to detail and good customer service. Numerous properties were also rented speedily as a result of effective advertising and home staging.
Operations Officer Cocke County Emergency Management AgencyOct 2015 to Current Cocke County Government － Newport, TN
Liaison for communications and operations between federal, state and local officials during emergency situations.
Produce quarterly reports of all activities for state management in accordance with federal grant mandates.
Plan and manage public outreach and information events for schools, local businesses and media.
Create and maintain social media presence for Emergency Management.
Coordinate and perform exercises and drills for various emergency situations with hospitals, schools and other facilities.
Maintain regular communications through email, phone, training and meetings with state coordinators, county officials and local responders.
Order and maintain supplies and materials for emergency management and river safety facilities.
Advertising Sales RepresentativeSep 2013 to Sep 2014 Jones Media － Newport, TN
Met with potential clients to discuss products and services as well as advertising needs and goals.
Consistently produced growth in sales and new advertisers.
Presented advertising campaigns to clients for approval or adjustment.
Worked with customers and graphic designers to create custom advertising designs meeting or going beyond expected results.
Followed up with clients to determine success of advertising campaigns.
Resource assistant /Substitute teacher Newport Grammar SchoolAug 2013 to Jun 2016 Newport City Schools － Newport, TN
Coordinate with management and work associates to develop working behavioral and academic plans.
Develop lesson plans to facilitate comprehension of specific missing skills of students.
Work closely with special needs students.
Account RepresentativeJul 2012 to Nov 2013 Bounce Back Marketing － Johnson City, TN
Managed Morristown Saver monthly magazine independently and contributed to advertising to other city magazines.
Cultivated and grew client relationships and sales accounts, serving as the primary liaison between our clients, administration and design teams.
Define client's needs, goals, strategies and budgets to deliver an advertising plan reflecting those.
Oversee account contracts and billing.
Co OwnerMay 2001 to Apr 2011 FSB Properties － Morristown, TN
customers in decision making processes of
Met with subcontractors
communicating and coordinating plans and materials.
Performed Light Bookkeeping.
Managed and advertised rental property.
Staged properties for sale and rent.
Marketing RepresentativeJul 1998 to Mar 2001 ProKleen － Morristown, TN
Marketed fire and water restoration company through developing new relationships with adjustors and agents.
Maintained and grew existing relationships.
Data entry input for company software program
Provided customer service support to clients.
Commissioned Sales AssociateSep 1989 to Apr 1992 JCPenneys － Johnson City, TN
Customer service and sales working closely with management and customers.
Worked with special needs customers.
Promoted to cosmetics representative
Worked closely with vendors promoting new products and ordering merchandize.
1989American School － Chicago, IL
Certificate, Office Software Program2002CompuServe － Knoxville, TN, USAOnsite training in Excel, Word, Power Point
Certificate of Completion, Emergency Management - IS-100,200,700 & 8002016FEMA Independent Study
FEMA Online Training
IS-100 Introduction to Incident Command System
IS-200.b ICS for Single Resources and Initial Action Incidents
IS-700.a National Incident Management System(NIMS) An Introduction
IS-800.b National Response Framework, An Introduction
Substitute Teacher Training Certificate, Education2013Newport Grammar School － Newport, TN
ICS-300 (18 Classroom Hours) Intermediate ICS for Expanding Incidents
ICS-400 (18 Classroom Hours) Advanced ICS
Provides training and resources for personnel who require advanced knowledge and application of the Incident Command System(organizational management standards and operations for larger emergency incidents or missions)
Grant Writing2016Grant Writing USA － Nashville, TNHosted by the State of TN. The grant writing class covers how to write grant proposals start to finish and how to locate and track relevant grant opportunities. Two day workshop.
Course Certificate, Emergency Management2016FEMA Independent Study
FEMA IS -120.a - An Introduction to Exercises
FEMA IS -042 - Social Media in Emergency Management
FEMA IS -008.a - Building for the Earthquakes of Tomorrow
FEMA IS -015.b - Special Events Contingency Planning: Training for Public Safety Agencies
FEMA IS -230.D - Fundamentals of Emergency Management
Tennessee Emergency Management Agency - EMAT (Emergency Management Association of TN) annual 3 day worskshop.
Training re: creating and implementing emergency planning for schools and healthcare facilities, improving communications among agencies, emergency event planning and Web EOC (Emergency Operations Center) a state software program.
Volunteer Community Bible Study Program
Elementary School Volunteer
Work skills: self motivated, marketing, sales, presentations, managing, decision making, compile reports, public speaking, Word
People Skills: enthusiastic people person, team player, problem solving, organizational skills
Volunteer bible study teacher and speaking program 1989 - Present