operations manger broker resume example with 17+ years of experience

Jessica Claire
  • , San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
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High performing professional with 12 years of experience delivering high-impact work in the energy industry along with 4 years working as a certified teacher. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confident in ability to thrive in a fast-paced setting. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.

Operations Manger & Broker, 06/2010 to 12/2022
Albany Charter School NetworkTucson, AZ,
  • Managed the day-to-day operations of a physical distillate fuel oil brokerage firm
  • Duties included scheduling, logistics, client communications, contracts, executing pricing of deals & back-end office duties
  • Began brokering after gaining the knowledge and understanding of the industry along with the trust of our clients
  • Brokered competitive wholesale refined product deals in New York & Philadelphia harbor in a volatile market while retaining and growing our client base
  • Tracked New York & Philadelphia harbor variables to give our clients an up-to-date summary & to anticipate any possible market disruptions
  • This included Colonial Pipeline, Buckeye Pipeline, barge dock availability, RIN & price fluctuations
  • Maintained constant communication through phone, email, and secure chat protocols with our client base throughout the day, week & month to gather and provide current refined product market insights
  • Coordinated scheduling and logistics for barge, pipeline and in tank movements to ensure every deal brokered met our client’s high standards
  • Spearheaded an overhaul of our digital filing system, client onboarding as well as written and digital communications
  • Created invoices, tracked payments, and continuously monitored accounts receivable
  • Coached & mentored client’s support staff to bring them up to speed with market conditions as well as build new relationships to facilitate the operations management of all deals brokered and potential future deals
  • Implemented the rapid shift to remote organization management & created work-from-home SOPs to enable the rapid shift to remote work in response to the COVID-19 pandemic
  • Experienced Operations Manager
  • Innovative Problem Solver
  • Life Long Learner
English & Reading Teacher, 08/2006 to 06/2010
Stamford Public SchoolsCity, STATE,
  • As a certified teacher I created and prepared lessons at the middle school & high school level
  • Differentiated lesson plans to meet the varied type of learner in the classroom while adhering to state and local curriculum guidelines
  • Developed learning outcomes, lesson plans, and assessment methods to convey key course material while fostering a well- rounded, holistic learning experience for students
  • Facilitated weekly tutorials to groups of 20+ students, developing engaging lesson plans to compliment the lectures and required reading in order to generate discussion and enable a deeper interaction and understanding of the course material
  • Motivated students through my own passion of the subject matter and used current popular culture to convey to students the importance of reading as a life ling skill
  • Graded 1000’s of essays, assignments, test, and exams to assess learning and provide students with feedback to improve
  • Organized various after school clubs to connect with students on a different level
  • These clubs included study hall, poetry slams, wiffle ball & “Boyz to Men” (a group of at-risk males)
Paraprofessional, 08/2003 to 06/2004
Side Charter SchoolCity, STATE,
  • Shadowed an eighth-grade student with a non-verbal learning disorder throughout the school year
  • I acted as a liaison between the student’s teachers, guidance counselor, special education team & parents
  • As part of a team, we navigated the school year and meet the student’s IEP goals for the current year & prepared the student for the transition to high school
  • Helped developed and implemented a 9-month strategic plan to provide aide in the student’s social skills
  • Facilitated weekly meetings with the students’ subject area teachers to help create an open line of communication for when the student would seek independent help in a particular subject
  • Held daily meetings with the student to help serve as a coach for areas of the day she did not comprehend academically as well as socially.
Masters: , Expected in to University of Bridgeport - ,
Bachelor of Arts Degree: English, Expected in to Fairfield University - ,
  • Scheduling & Logistics Coaching & Mentoring Strategy Planning Communication
  • SOP Creation Critical Thinking Relationship Building Detailed Oriented
  • Operations Management Organization MS Office Multitasking
  • Process Management Team Management Data Analysis Customer Service
  • Strategy Planning: Praised for ability to spot potential issues & creation of SOPs that facilitated high levels of organization.
  • Client Retention: 12 years experience maintaining and growing client base by exceeding expectations & building relationships
  • Coaching & Mentoring: Created an inviting environment to share industry knowledge through written and verbal communication

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Resume Overview

School Attended

  • University of Bridgeport
  • Fairfield University

Job Titles Held:

  • Operations Manger & Broker
  • English & Reading Teacher
  • Paraprofessional


  • Masters
  • Bachelor of Arts Degree

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