Dedicated Operations Laboratory Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations, received award acknowledgment for being a High-performing Supervisor with 14 years of healthcare experience in hospital and medical office environments focused on process improvement and on-time project delivery. Budgeting and Efficiency specialist, with advanced knowledge of Phlebotomy training, Medright, Epic, Roadnet, Careconnect and Soft systems.
Skills
Exceptional interpersonal communication
Deadline-oriented
Focused and organized Client account management
Effective leader
Customer service-oriented
Budget development
Conflict resolution experience
Staff training/development
Efficient multi-tasker
Critical employee scheduling specialist
Consistently meet goals
Process improvement focused
Critical recruiting experience
Risk analysis and management
Work History
Operations Manager Scheduling Services, , 05/2018 - Current Sonic Healthcare Usa – Lexington, KY,
Delivered customized and effective solutions to clients that met unique demands.
Collaborated with several departments to ensure that laboratory was meeting daily and monthly projections and forecasts.
Trained, coached and mentored staff to ensure smooth daily operations.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies while performing duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Cultivated and strengthened lasting client relationships.
Negotiated and finalized contracts with new and existing customers.
Set project timelines and kept teams on task to complete milestones according to schedule.
Hired and trained Supervisors, leads, coordinators and Mobile Staff.
Managed team of several employees, overseeing hiring, training, and professional growth of employees
Worked flexible hours; night, weekend, and holiday shifts
Scheduling Services Supervisor, 01/2015 - 08/2018 Rochester Regional Health Laboratories – City, STATE,
Trains and advise staff as needed in duties associated with Scheduling / Phlebotomy Services and to ensure compliance with corporate and department policies and procedures, state and federal regulations.
Reviews quality assurance documentation, ascertaining problem(s) and recommends corrective action(s).
Works closely with all traditional laboratory departments to ensure clients' expectations are met.
Acts as ambassador maintaining or enhancing relationships with external customers.
Maintain appropriate Road Technician staff for scheduled hours of operation.
Participates in recruiting, hiring, training and evaluating of employees
Conducts scheduled employee performance evaluations and competency assessments.
Scheduling / Phlebotomy Services to ensure compliance with corporate policies, department policies and procedures, state and federal regulations.
Documents employee hours and authorizes time sheets and mileage reimbursement forms.
Discuss and document promptly, any staffing issues with Department Manager, and investigate and implement corrective action as needed.
Work closely with traditional business partners to ensure clients' expectations are met, and communicate these expectations to Scheduling / Phlebotomy staff.
Act as a role model and clearly communicate all expectations related to quality customer service to all employees within Home Bound Services.
Monitor Road Technician supply inventory and perform monthly quality/compliance inspections, and perform quarterly, unannounced inspections of individual Road Technicians by accompanying them on their scheduled assignments.
This includes quarterly inspections of the ACM/RGH Nursing Home shared laboratory.
Regularly visit clients and patients in an effort to maintain or enhance satisfaction and quality care.
Monitor the performance of Scheduling Services staff to ensure requisitions and other documents for client requests, are delegated to the correct personnel to perform their duties within the timeframe needed.
Determine when it is necessary to intercede with client / patient requests and concerns, and address all telephone calls promptly and professionally.
Oversee the daily operations pertaining to record maintenance, documentation of essential information of the customers' requirements pertaining to standing orders and nursing home requests.
File and archive all patient records in accordance with Quality Assurance guidelines in order to retrieve documents for audits.
Review quality assurance documentation, ascertaining the problem(s) and recommend corrective action(s).
Investigates and completes Incident Reports.
Develop and monitor processes to effectively utilize the GPS system for enhanced communication,
Electronic time and mileage reporting
Efficient scheduling, research, develop and propose new processes to ensure the department is operating in the most efficient manner possible.
Update procedure manual annually, to ensure compliance with corporate, state, federal, OSHA and customer specifications and provide leadership for the establishment, monitoring, and analysis of departmental Quality Assurance (QA) indicators.
Initiates plan of all corrective action as needed.
Communicates QA outcomes to appropriate individuals and departments.
Works with department management and other laboratory staff, to plan for and accomplish departmental organizational goals/ objectives with a focus on process improvement for Advanced Beneficiary Notice (ABN's) and MSP's to reduce lost revenue.
Schedule, develop agenda and present quarterly staff meetings with Department Manager. Collaborates with Department Manager in preparing departmental budget in conjunction with operation management, researches and makes recommendations for new equipment and systems.
Mobile Phlebotomist, 05/2004 - 08/2018 ACM Lab – City, STATE,
Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Followed physician orders when administering therapeutic phlebotomy.
Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
Organized daily work based on collection priority.
Performed bedside tests like bleeding time tests and entered results into patient charts.
Education
Bachelor of Science: , Expected in - Excelsior College - , GPA:
Current student at Suny Excessior State college
Continuing education in Associate in applied Science.
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