operations manager logistics plans resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
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Date of Birth:
India:
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single:
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Summary
Operations Manager with 12 years of expertise implementing strategic goals, following protocol to provide responsible departmental oversight, and streamlining processes. Over 8 years of experience managing teams of 30-250 employees and consulting with senior officials, an equivalent to c-suite executives. Promoted early due to strong performance and organizational impact. Seeking a long-term, growth-oriented position to transition into, and positively impact in the future.
Skills
Staff Development
Performance Review and Optimization
Multi-Unit Operations Management
Planning and Implementation
Technical Project Management
Materials and Supply Allocation
Product Life Cycle Logistics
Budget Development and Management
Experience
Operations Manager, Logistics Plans, 01/2019 - 02/2023 United States Air Force – City, STATE,
Directed high-complexity operations, managing resources of up to $200MM and guiding teams through planning, scheduling, and executing deliverables in support of air, freight and maritime transportation requirements.
Led multi-function teams of up to 250 employees to achieve and surpass KPIs on time and within budget, while fostering a collaborative, innovative work environment that encouraged professional growth and development, resulting in performance awards and accolades.
Developed and implemented processes to optimize logistics operations, including service-level agrement implementation and compliance, strategic resource deployment, and onboarding/training of new operations staff.
Negotiated and revised service-level agreements with stakeholders, and collaborated with Finance and Legal departments to eliminate over 27 invalid contracts, which resulted in an increase of $11.6MM in annual reimbursement/revenue.
Innovated process re-engineering initiatives to enhance transportation and distribution services, automating manual data processes and achieving a 50-hour monthly reduction in freight out-load time and 95% decrease in warehouse paper waste.
Operations Manager, Logistics Plans, 12/2016 - 01/2019 United States Air Force – City, STATE,
Supervised daily operations of logistics workers through scheduling, training, and implementation of USAF strategies, enabling global Special Air Mission airlift, and supporting an operational force of over 1,000 personnel.
Improved methods and procedures for distribution, transportation, and logistics processes through continuous process improvement, forging a 25% reduction in process errors and improved interoperability between functions.
Managed workforce development programs using government off-the-shelf systems, and developed training workshops, certifying new employees on generalized and job-specific tasks, and increasing competencies by 21%.
Leveraged Change Management expertise to lead a multi-functional manpower consolidation initiative, achieving an 87% reduction in task load across multiple departments and generating $750,000 in annual savings through effective restructuring.
Led valuation, due diligence and contracting as part of the acquisition process, boosting department profits through the resolution of a multi-year contract backlog, and optimizing terms to present a cost-savings of $4.2MM.
Senior Operations Coordinator, Logistics Plans, 07/2013 - 12/2016 United States Air Force – City, STATE,
Planned workflows, coordinated employee scheduling and assigned tasks to maintain performance and accommodate fluctuating workloads, successfully meeting process and production demands in support of strategic goals.
Scrutinized service-level agreements for conformity with regulatory and procedural frameworks, assessed appropriateness and lucidity, and pinpointed obsolete terms and conditions causing a $2.6MM deficit.
Liaised with functional leaders to direct the activities of supply, transportation, and distribution workers engaged in receiving, storing, inspecting, processing, and shipping products and materials to operating locations.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Operations Coordinator, Logistics Plans, 12/2010 - 07/2013 United States Air Force – City, STATE,
Facilitated small and large-scale operations in cross-functional environment under the direction of the Senior Operations Manager.
Managed daily functions of logistics command and control center, including defining and implementing processes, and communicating objectives to internal and external stakeholders.
Streamlined operations through the collaboration on process improvement initiatives with upper management, resulting in an estimated cost-savings of $4.8MM in transportation expenses.
Converted data into graphs and charts, providing insight into organizational operations and results.
Maintained regular engagement with key client contacts, negotiating service level agreements, reconciling accounts, and reviewing contracts with Air Force legal counsel, making revisions to abide by Federal Acquisition Regulations (FAR).
Education and Training
: Business Management, Expected in - Park University - Kansas City, MO GPA: Status -
Languages
English:
Native/ Bilingual:
Negotiated:
:
Spanish:
Limited:
Negotiated:
:
Accomplishments
Led organization to the receipt of the Citation of Honor Award, earning recognition from Department of the Air Force Headquarters in Washington, D.C for outstanding contribution towards strategic defense objectives and goals.
Presented with the Air Force Commendation medal as a result of the expeditious review and renegotiation of out-dated service-level agreements, which returned $624,000 to the Special Air Missions unit, annually.
Promoted to a new position, and earned the Lance P. Sijan Leadership Award, due to ongoing efforts concerning operations planning, transportation, logistics, and the implementation of process improvement initiatives while serving in the Presidential Airlift Wing.
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