Operations Manager with over 18 years overseeing operations for: transportation, distribution and logistics for several companies such as, Polo Ralph Lauren, Adidas Group, Ross, Macy's, Kohl's, APL, GATX, NFI, etc. Effectively develops and implements process and controls and quality improvement initiatives that reduce cost and increase company revenue.
Logistics Supply Chain & Resource & Management Proficient in MS Office Distribution Ups Management Microsoft Outlook, Word and Excel Leadership Warehouse and Fulfillment Type 70 WPM Forecasting Familiar with WMS Safety-Conscious Leadership OSHA Requirements knowledge AS400 experience Purchasing Inventory Control FedEx Management Kronos P&L Management Familiar with RF systems LTL knowledge Exceptional Telephone Etiquette Project Management Team Building Customer-focused Excellent Time Management Routing SAP and ERP system knowledge Skilled Multi-Task Fast Learner Effective Workflow Management Data Entry Expert Rail Transport Process Improvement Specialist Workers' Compensation Knowledge Supply Chain Training and Development Effective Problem Solver Skilled Trainer Overt-the-road transportatio
Quality Management systems knowledge
Operations Manager II03/2006 to 03/2015NFI IndustriesChino, California❖ Responsible for the overall performance of a 25 million dollars, account for the Ralph Lauren Corporation, West Coast Distribution. ❖ A team builder, who plans, organizes staffs, directs and ensures the efficient operation of warehouse and customer service activities. ❖ Full Management of: Receiving, Shipping, Inventory Control, Quality Control, and all the Pick Pack & Full Case processing by implementing new processes where productivity and accuracy was increased by 15. ❖ Responsible: in hiring, evaluating, training and developing new staff. ❖ Re-organized and structured the Chaps-Kohl's Department by identifying the internal candidate to take over the processing and shipping position; the new Supervisor took an un-motivated group of employees and motivated the new team to hit new daily goals. ❖ Maintained customer required Standard Service of Level Requirements, in which resulted in signing a 3 year of their 3 PL exclusivity in the west coast. ❖ Managed monthly manpower forecast. ❖ Dedicated for building daily productivity flow management discipline within Ralph Lauren to meet SLA. ❖ Partnered with Supervisors and Leads, communicating daily execution, strategic planning, goals and overall management of the operations for success. ❖ Maintained SLAs and performance scorecards to ensure high level of service are being provided to Ralph Lauren ❖ Daily Meetings with RL to ensure customer satisfaction and excellent team relationship. ❖ Managed day to day customer service. ❖ P&L management, budgeting, pricing, office administration duties and continuous improvement. ❖ Easy Metrics Implementation (pay per performance), productivity went up 20% per employee. ❖ Lean Training Implementation: in many departments a 10% percent of waste was eliminated. ❖ Managed productivity reports, revenue vs. labor reports and billing reports. ❖ Maintained Inventory accuracy 99.8% on Full case, 99.2% on pick pack active locations. ❖ Picked and routed products for specific retail stores such as Macy's, Kohl's, Dillard's, TJX Maxx, Amazon, Bon Ton, Belk, Lord Taylor, etc. All stores were shipped according to their shipping window. ❖ Forecasted manpower requirements based on daily workload and company targets. ❖ Lead warehouse improvement initiatives to advance operational efficiencies. ❖ Enforced the on-time shipment of products o create exceptional customer experiences for customer experiences. ❖ Assigned and recorded job numbers for 20 jobs per shift.
Administrative & Human Resource Assistant08/2001 to 03/2006Division Six SportsFontana, CA❖ Outbound Shipments LTL & FTL: Managed all merchandise was shipped within window. ❖ Inbound Traffic & Processing: Negotiated rail rates and over the road rates, always saving 10%to15% in transportation services. ❖ Develop and maintain the purchasing and the processing of all sales force samples for Nike, Adidas, Reebok, and Fila ❖ Implemented a Inventory Control Department and their daily cycle counts goals. ❖ Organized event planning, including associated travel and logistical arrangements ❖ Managed payroll for local facility. ❖ Conducted open enrollment meetings for health insurance. ❖ Ordered and distributed office supplies while adhering to a fix office budget. ❖ UPS and FedEx accounts management. ❖ Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. ❖ Managed office supplies, vendors, organizations and upkeep. ❖ Directed guest and routed deliveries and courier services. ❖ Screened applicant resumes and coordinated both phone and in-person interviews. ❖ Order Entry in WMS ❖ Directed Annual Physical Inventory.
Customer Service Lead02/1998 to 02/2001Gatx Logistics /APL LogisticsRancho Cucamonga, CA❖ Manage the Adidas account for apparel and footwear samples distribution to their sales force and showrooms. ❖ Supervised Samples Department Office and Warehouse (45 employees). ❖ Developed and maintained standard operating procedures to ensure daily goals were met to ship all samples on time. ❖ Cross-trained new customer service representatives in new accounts. ❖ Directed the distribution of merchandise to all Adidas Sales force and Showrooms via air and ground. ❖ Order Entry, Waving and Invoicing. ❖ Issued and approved credit memos. ❖ Inventory Control ❖ Directed Annual Physical Inventory. ❖ Assigned shipments to carriers in the centralized data base. ❖ Prioritized order security, accuracy and on-time pickup and delivery. Receiving Lead, Shipping Lead, Production Lead, 05/1995 to 02/1998 GATX Logistics - Mira Loma, CA ❖ Re-organized several departments for Adidas Group account. I was sent to multiple departments to re-structure and to create new processes. I was the main trainer for this account. ❖ Managed and supervised Traffic Control Lead, Production Lead, Shipping Lead an Receiving Lead ❖ Tracked all merchandise inbound and outbound, (from Asia, North, South and Central America, domestic), scheduled deliveries upon approval, monitored and updated In-transit reports, ensured product deadlines were met, audited inbound and outbound merchandise. ❖ Took corrective action in the case of accidents and delays to minimize extra expenses. ❖ Managed shipment schedules to maximize productivity and cut cost. ❖ Monitored the all departments work flow for 85 employees. ❖ Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention
Data Entry11/1993 to 05/1995Avery DennisonFontana, CA❖ Created various spreadsheets for Repack Department. ❖ Entered numerical data into databases in a timely and accurate manner. ❖ Assisted with receptionist duties, file organization and research and development. ❖ Prepared documents for shipment claims submissions
Certificate: Logistics ManagementChaffey Community CollegeCucamonga, CA, USCertificate: Logistics Management, Chaffey Community College - Rancho. Cucamonga, CA
Associate: Business & Office AdministrationUnited Education InstituteSan Bernardino, CA, USAssociate Degree: Business & Office Administration, United Education Institute - San Bernardino, CA
Certificate: Banking and FinancingChaffey Community CollegeCucamonga, CA, USCertificate: Office Technologies, Chaffey Community College - Rancho. Cucamonga, CA
WMS Certificate: Logistics Management, Chaffey Community College - Rancho. Certificate: Office Technologies, Chaffey Community College - Rancho. Certificate: Banking and Financing, ROP Valley View - Montclair, CA
Inventory, Inventory Control, Receptionist, Account For, Customer Service, Retail Sales, Shipping, Office Administration, Billing, Budgeting, Continuous Improvement, Leads, Metrics, Million, Operations, Operations Manager, Pricing, Quality Control, Retail, Retail Marketing, Satisfaction, Strategic Planning, Training, Order Entry, Sales, Sales Force, All Sales, Arrangements, Budget, Buying/procurement, Cycle Counts, Event Planning, Fedex, Human Resource Assistant, Ltl, Office Supplies, Payroll, Purchasing, Travel Arrangements, Ups, Wms, Logistics, Corrective Action, Credit, Inbound And Outbound, Invoicing, New Accounts, Security, Work Flow, Claims, Data Entry, Databases, File, 70 Wpm, Apl, As400, Compensation, Employee Resource Group, Enterprise Resource Planning, Erp, Etiquette, Excel, Fast Learner, Forecasting, Fulfillment, Increase, Kronos, Microsoft Outlook, Ms Office, Outlook, Problem Solver, Process Improvement, Project Management, Rf, Rf Systems, Sap, Supply Chain, Team Building, Telephone, Time Management, Typing, Word, Workflow, Workflow Management, Associate, Logistics Management