Versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress towards project and company milestones.
Improved quality of projects and reduced call backs by 70% by implementing new work systems and procedures.
Sustained company during economy crash of '09 and increased revenue by 35%.
Created a brand for the company including logo, web page, slogan, and marketing merchandise.
Contributed to company expansion into a new city and acquired new customers .
Managed and motivated 30+ employees in efforts of providing exceptional services to our customers.
Managed the day-to-day tactical and long-term strategic activities within the business.
Reduced and controlled expenses by improving resource allocation.
Contacted new and existing customers to discuss how specific services could meet their needs.
Added value to marketing material by introducing creative advertising concepts.
Provided excellent customer service and customer satisfaction while being the primary contact .
Fluent English and Spanish.
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