Goal-oriented individual specifically focused on customer satisfaction and team success. Extensive management experience with both corporate and individually owned locations. Ability to hire, train, manage and continually motivate large teams while creating a unified vision of providing an outstanding customer experience. Managing day to day functions for both back and front of the house operations including working with multiple vendors and company marketing
Operations Manager May 2014The Parlor Collection － Bellevue, WA
A privately owned, Nightclub with four majors areas of revenue ranging from food and beverage,.
comedy club, pool hall, to corporate banquets.
Worked with management team in order to increase overall.
Took an active role in building a successful team through a calculated hiring strategy.
inventory levels and ordering needs.
Report all financials on a daily basis.
Manage a large operations team on a daily basis with up to four different revenue centers actively functioning.
Develop marketing plan to increase sales, as well as our reach in the community Strategically interview, hire, train and manage a high volume staff.
Personally managed payroll, including completing all paperwork need to be compliant.
Meet with management team on a weekly basis in order to communicate all goals for the week.
Communicate effectively with staff on policies and protocols.
Accomplish company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Operations Manager January 2012 to May 2014Talarico's Pizzeria － Seattle, WA
Individually owned, Italian dining with a focus on using the freshest local ingredients possible for.
families, game day, and group gatherings.
Responsible for developing and maintaining relationships with local.
Developed and implemented hiring strategy for staff.
Maintained an inviting atmosphere to all guests and.
a positive working atmosphere for all employees.
Portrayed exquisite customer service skills to ensure the satisfaction of all guests and to act as an example to my team Carefully interviewed, hired, trained and supervised all staff members.
Personally led team members on company methods, operations, and procedures.
Managed all payroll including timely completion of proper paperwork for new hires and terminations Kept overtime to a minimum for front of the house team members while maintaining adequate staff.
Effectively communicates pertinent information with staff regarding expectations/changes of day to day operations, reservations, and events.
Designed and executed employee success program that recognizes and reward staff for outstanding performances.
Conducted timely performance reviews for all front of the house staff Implemented staff contests and team building through up-selling to simultaneously boost morale and meet revenue goals.
Strategically developed successful marketing plans to increase sales and profits while managing cost.
Increased sales by 11% in 2012 and 10% in 2013.
Reduced overall labor cost by 2% while maintaining customer service, food quality and profit levels Monitored and correctly calculated all inventory levels and ordered supplies accordingly Promoted business through participation and sponsorship of community events.
Organized all special events for restaurant including receptions, promotions and corporate events.
Operations Manager March 2002 to January 2012Gordon Biersch － Seattle, WA
A restaurant dedicated to bringing guests house brewed beer and made from scratch cuisine.
closely with General Manager and Regional Managers to ensure the company vision and reputation were guaranteed.
across all levels of employment.
Responsible for implementation and supervision of intensive corporate training.
program for employees.
Developed a growth plan, alongside General Manager, to increase reach in community.
Enthusiastically involved in community events to develop new relationships.
Responsible for interviewing, hiring, training, and supervision of all employees.
Responsible for all policies and procedures for bar team, including, cost, quality assurance, inventory, and training.
Activiely involved in all front of the house activites of Seattle location Managed merchandise display, inventory, and ordering as needed.
Established and implemented the "in house" delivery system for Seattle location Created a warm and inviting environment for all guest and team members to create a positive experience with Gordon Biersch for both new and returning guests.
Bachelor of Science : Business Administration/Marketing, 2001Fredonia State University － Fredonia, NYBusiness Administration/Marketing
Communication Skills, corporate training, Cost-Control, Customer Service, customer service skills, delivery, special events, financials, focus, Forecasting, General Manager, hiring, inventory, Inventory Management, inventory levels, Italian, Leadership, team building, managing, marketing plan, marketing plans, Payroll, performance reviews, policies, profit, protocols, quality, quality assurance, selling, sales, strategy, supervision, Team Management, vision