Successful in creating and implementing strategic plans, establishing and administering budgets and developing improved processes to meet both short and long term sales and operations objectives Consistently build highly motivated, productive, and diverse teams through hiring practices, coaching techniques and seasoned leadership Experienced in operations restructuring to address business growth, cost reductions and improve customer service Expert in developing and executing Continuous Improvement, "Lean", 5-S (+1), DFM and VFM programs. Extensive understanding of enterprise management software systems and the marriage of technology to the business to increase efficiency and productivity
01/2014 to Current
OPERATIONS MANAGERHuttig Building Products － Newington, CT
Put in place meaningful changes and upgrades to the production, distribution and transportation elements in the Newington branch to build customer service levels and increase sales.
Manage day-to-day operations for 140,000 SF of distribution and production activities located in 4 warehouses under one roof.
Control and direct fleet of 6 trucks and tractor-trailers including maintenance and service requirements along with fuel and DOT reporting.
Built strong relationships with supervisors and line leaders communicating goals and expectations - consistently coach and develop my staff to do more and to do it better Restructured production, warehouse and delivery team member duties and responsibilities which has increased customer service by decreasing lead times and order error rates Instituted continuous improvement programs throughout the branch including 6S exercises and VFM activities Streamlined product delivery procedures to customers as well as between the Newington branch and 4 other regional branches resulting in consistent performance and a rise in CSI (Customer Satisfaction Index) Manage and control operations expenses analyzing each and reaching out to vendors for cost reductions.
01/2013 to 01/2014
OPERATIONS MANAGERMHQ Municipal Vehicles － Middletown, CT
Recruited to MHQ to develop and institute swift and aggressive operational upgrades to meet production requirements for State contract to supply police and emergency vehicles to State Police and municipalities within CT.
Designed entire infrastructure and implemented all processes, procedures and standards placing emphasis on providing quality and consistency in delivered product to achieve customer's MRO requirements.
Drove monthly revenue figures from $125K to just over $2 Million within 6 months.
Isolated initial issues with vehicle build working with suppliers and vendors to apply creative solutions and meet customer requirements in function and delivery Re-designed shop layout to gain 33% more manufacturing space and hired/trained new employees to meet sales objectives.
01/2009 to 01/2013
DIVISION MANAGERRing's End Inc － Darien, CT
Created and grew entire Window, Millwork & Door Installation Services Division including sales, installation, service and P&L accountability.
Managed installation staff and sub-contractors, determine schedules and establish metrics for most cost-effective use of resources.
Review financial statements, sales activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Locate, select, and procure merchandise for sale and installation, manage the movement of goods into the warehouse and out to jobsite.
Establish performance goals along with employees, emphasizing personal growth, productivity, profitability, and customer service.
Built a full-service sales and installation division with 3 direct staff reports and 4 sub-contractor partners Took revenues from dollar zero to $3 Million, developed scalable infrastructure Developed policies and procedures for project pricing, contracts, agreements and final job margins Established procedures for sales tracking, order entry, material delivery, installation and service.
01/2001 to 01/2009
GENERAL/OPERATIONS MANAGERC&S Distributors, Inc － South Windsor, CT
Ultimate responsibility for entire window, millwork & door manufacturing, sales and service operations with P&L accountability in make-to-order production environment.
Heavy focus on sales support and customer service efforts managing these groups and providing appropriate tools, philosophy, direction and direct support.
Established standard operating policies and procedures and efficiency metrics throughout the organization for product assembly, material handling, finished goods shipping, service and process certifications.
Built a motivated team through planning and behavioral interviewing hiring practices.
Created a team spirited atmosphere through "want-to" management style.
Managed a full-service division of 10 direct staff reports and 45 hourly employees.
Drove division sales rate from $12MM to $18MM Developed and implemented a cost and inventory reduction program netting 12% savings in COGS and a 25% reduction in SKU count Implemented LEAN philosophy throughout supply chain, distribution and manufacturing operations realizing a 20% savings in direct labor rate (as measured by man-hours/unit produced) Interview, hire, train and develop personnel; perform evaluations and decided on salary increases and promotions; enforced OSHA regulations as required.