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Operations Executive Resume Example

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OPERATIONS EXECUTIVE
Professional Summary
Detail-oriented Operations Executive with extensive experience supporting senior executives in large corporate environments.
Skills
  • Self-directed
  • Resourceful
  • Report analysis
  • Project planning
  • Strong interpersonal skills
  • Accurate and detailed
  • Advanced MS Office Suite knowledge
  • Report development
Work History
Operations Executive04/2008 to Current
Us Bank – Redwood City , CA
  • As your Executive Assistant I will be proactive in providing advice and suggestions to the Retail Team to allow them to focus on sales goals.
  • I will provide training for associated and mentoring while monitoring and reporting the completion and meeting of key metrics.
  • I have and will continue to assist when and as needed in merger and acquisitions.
  • I am your Operations Manager and will help you grow! Retail Branch Management Oversight - Banking Center Risk Assessments - Banking Policy and Procedure - Maintain compliance with internal controls, policy/procedure and regulatory requirements.
  • Consumer Lending - Maintain compliance with internal controls, policy/procedure and regulatory requirements in the banking centers.
  • Deposit Operations - Maintain compliance with internal controls, policy/procedure and regulatory requirements in the banking centers.
  • Security Oversight - Governance with Corporate Security policy and procedures.
  • Facilities Management - Vendor Relationships Physical Property Assessm.
  • Compiled and analyzed sales and marketing reports.
  • Supplied sales and marketing support to a sales force of [20] sales reps.
  • Frequently used word processing, spreadsheet, database and presentation software.
Treasury Services Risk Manager04/2005 to 04/2008
Allstate – East Amherst , NY
  • U.S.
  • Domestic Operations Utilized various risk management tools (e.g., end-to-end process flows, control self-assessments, metrics, etc.) to monitor the control environment in designated Treasury Services units.
  • Collaborated with partners in key risk management activities, including operational, legal, business, fraud prevention, and technology risks; provided guidance on process improvements to mitigate risks.
  • Identified and assessed key risks as part of JPMC new business initiative approvals; developed controls and procedures as part of NBIA.
  • Managed and coordinated wide range of cross discipline projects including product specific initiatives, policy development, process or control failure assessment and process improvements recommendations.
  • Partnered with the business to design and administer comprehensive risk management reporting process, producing regular and ad hoc reports on strategic risks.
  • This involved researching, preparing and presenting reports, policies and related information.
Operations Risk Manager10/2002 to 04/2005
Loomis – Burr Ridge , IL
  • National Retail Lockbox - Remittance National Retail Lockbox (NRLB) is an image remittance processor servicing with 105 corporate clients, and close to 42 million remittance payments each month.
  • 1400 NRLB employees are in Baltimore, MD, Phoenix, AZ, and Louisville, KY.
  • Coordinated Sarbanes-Oxley compliance effort for NRLB, identifying and documenting key controls in the control self-assessments.
  • Directed the SAS70 Type II Review in coordination with the accounting firm of PriceWaterhouseCoopers.
  • Analyzed and managed the implementation of appropriate, detailed measurements and involved the Customer Advocate on the documentation of customer service levels, i.e.
  • encoding errors and mis-applied payments.
  • Met with clients as part of the Customer Service Advocate Team to review, analyze, and track improvement opportunities.
  • Reviewed and responded to Corporate Audit findings.
  • Developed and implemented a self-audit and self-assessment program for the Phoenix, Louisville, and Baltimore locations.
Operations Manager06/1994 to 10/2002
JPMorgan Chase Liberty Payment Services, Inc LPS – City , STATE
  • National Retail Lockbox - Remittance Managed LPSI Operations a JPMC startup site, successfully at growth rates of 28% and while improving sorter thru put rates and quality.
  • Managed and achieved item delivery timeliness while encountering the Louisville 1997 flood and the UPS organized labor strike.
  • Grew the LPSI operations from a 3 hi speed sorter and 9 employee operations to a 9 hi speed sorter and 89 employees, full and part-time and including 3 direct reports over a 3 year period.
  • Volume growth during this period was 1 million to 40 million monthly items processed.
  • Managed and grew JPMChase National Retail Lockbox, Louisville site by 55% in 1999 while increasing staffing levels by 42% to meet the volume increases.
  • Improved the National Retail Lockbox site transmission timeliness from 96% to 98.95% by improving the Output employee training experience.
  • Successfully conducted a Quality Tools workshop for all National Retail Lockbox sites and graduated 80 fron.
Education
Bachelor of Science: Business Finance and Economics Accounting Labor1975Indiana State University Indiana University Webs- City, State
Additional Information
  • Interests Culinary, Health and Fitness, Quartet Music - "The Messengers (Tenor)", Church Golf League Personal Data Married, Beth Angela and two children, Carrie and Brianne.
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Resume Overview

School Attended

  • Indiana State University Indiana University Webs

Job Titles Held:

  • Operations Executive
  • Treasury Services Risk Manager
  • Operations Risk Manager
  • Operations Manager

Degrees

  • Bachelor of Science : Business Finance and Economics Accounting Labor 1975

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