Operations Executive Resume Example Company Name

OPERATIONS EXECUTIVE

Professional Summary

Detail-oriented Operations Executive with extensive experience supporting senior executives in large corporate environments.

Skills

Work History

Operations Executive04/2008 to Current
Company Name – City, State

As your Executive Assistant I will be proactive in providing advice and suggestions to the Retail Team to allow them to focus on sales goals.
I will provide training for associated and mentoring while monitoring and reporting the completion and meeting of key metrics.
I have and will continue to assist when and as needed in merger and acquisitions.
I am your Operations Manager and will help you grow! Retail Branch Management Oversight - Banking Center Risk Assessments - Banking Policy and Procedure - Maintain compliance with internal controls, policy/procedure and regulatory requirements.
Consumer Lending - Maintain compliance with internal controls, policy/procedure and regulatory requirements in the banking centers.
Deposit Operations - Maintain compliance with internal controls, policy/procedure and regulatory requirements in the banking centers.
Security Oversight - Governance with Corporate Security policy and procedures.
Facilities Management - Vendor Relationships Physical Property Assessm.
Compiled and analyzed sales and marketing reports.
Supplied sales and marketing support to a sales force of [20] sales reps.
Frequently used word processing, spreadsheet, database and presentation software.

Treasury Services Risk Manager04/2005 to 04/2008
Company Name – City, State

U.S.
Domestic Operations Utilized various risk management tools (e.g., end-to-end process flows, control self-assessments, metrics, etc.) to monitor the control environment in designated Treasury Services units.
Collaborated with partners in key risk management activities, including operational, legal, business, fraud prevention, and technology risks; provided guidance on process improvements to mitigate risks.
Identified and assessed key risks as part of JPMC new business initiative approvals; developed controls and procedures as part of NBIA.
Managed and coordinated wide range of cross discipline projects including product specific initiatives, policy development, process or control failure assessment and process improvements recommendations.
Partnered with the business to design and administer comprehensive risk management reporting process, producing regular and ad hoc reports on strategic risks.
This involved researching, preparing and presenting reports, policies and related information.

Operations Risk Manager10/2002 to 04/2005
Company Name – City, State

National Retail Lockbox - Remittance National Retail Lockbox (NRLB) is an image remittance processor servicing with 105 corporate clients, and close to 42 million remittance payments each month.
1400 NRLB employees are in Baltimore, MD, Phoenix, AZ, and Louisville, KY.
Coordinated Sarbanes-Oxley compliance effort for NRLB, identifying and documenting key controls in the control self-assessments.
Directed the SAS70 Type II Review in coordination with the accounting firm of PriceWaterhouseCoopers.
Analyzed and managed the implementation of appropriate, detailed measurements and involved the Customer Advocate on the documentation of customer service levels, i.e.
encoding errors and mis-applied payments.
Met with clients as part of the Customer Service Advocate Team to review, analyze, and track improvement opportunities.
Reviewed and responded to Corporate Audit findings.
Developed and implemented a self-audit and self-assessment program for the Phoenix, Louisville, and Baltimore locations.

Operations Manager06/1994 to 10/2002
Company Name – City, State

National Retail Lockbox - Remittance Managed LPSI Operations a JPMC startup site, successfully at growth rates of 28% and while improving sorter thru put rates and quality.
Managed and achieved item delivery timeliness while encountering the Louisville 1997 flood and the UPS organized labor strike.
Grew the LPSI operations from a 3 hi speed sorter and 9 employee operations to a 9 hi speed sorter and 89 employees, full and part-time and including 3 direct reports over a 3 year period.
Volume growth during this period was 1 million to 40 million monthly items processed.
Managed and grew JPMChase National Retail Lockbox, Louisville site by 55% in 1999 while increasing staffing levels by 42% to meet the volume increases.
Improved the National Retail Lockbox site transmission timeliness from 96% to 98.95% by improving the Output employee training experience.
Successfully conducted a Quality Tools workshop for all National Retail Lockbox sites and graduated 80 fron.

Education

Bachelor of Science: Business Finance and Economics Accounting Labor1975Indiana State University Indiana University Webs- City, State

Additional Information

Interests Culinary, Health and Fitness, Quartet Music - "The Messengers (Tenor)", Church Golf League Personal Data Married, Beth Angela and two children, Carrie and Brianne.

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