operations engineer ii resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities in the Health Informatics field to expand skills while facilitating company growth.
Education and Training
Master of Science: Health Informatics, Expected in 05/2024 to Temple University - Philadelphia, PA
  • Additional Coursework in mySQL, Python, MS Office, VS Code
Bachelor of Science - BS: Computer Science, Expected in 07/2019 to Monmouth University - West Long Branch, NJ
  • Merit Scholarship Recipient
  • Additional Coursework in Java, CSS, HTML, JavaScript, C++, Computer Architecture, Database Structure
Operations Engineer II, 09/2021 to 12/2022
Amazon.Com, Inc.Lacey, WA,
  • Support a wide range of projects, including cutting-edge tools and custom development
  • External system troubleshooting
  • Creating reports and manipulating data
  • Utilizing excel, tableau, and salesforce to report on data trends captured by the application
  • Analyzing processes systematically, understanding edge cases, and applying innovative solutions when necessary
  • Assisted the Product and Development teams with triaging issues
  • Ability to take on and manage projects on a self-directed basis
  • Ticketing is handled primarily by JIRA
  • Investigated root causes for operation issues and developed appropriate corrective actions.
  • Screened design and procedure change requests for clarity and compliance with operational guidelines and suggested alternations to meet standards.
PC Technician, 05/2021 to 08/2021
HorizontalHennepin, MN,
  • Mount monitors on monitor arms, replace docking stations, stage desks
  • Resources will work as part of a supervised team to prepare workspace for people returning to office Assisted with collecting/processing any disposal items related to Return to Office
  • Being familiar with the Windows Operating System in order to assist in testing each desk for computer connectivity and network printing
  • Answer tickets using the ServiceNow Ticketing system
  • Image workstations using JAMF and Lenovo Cloud Deploy
Personal Computer Technician, 05/2020 to 12/2020
Southcoast Health System, MA,
  • Diagnose, repair, rebuild and refurbish a variety of computer hardware, including PCs, laptops, monitors, servers, and other IT equipment
  • Collaborate to test functionality and provide end-user support
  • Manage equipment inventory, collaborating on purchases as needed
  • Maintain records of daily data communication transactions, issues, and remedial actions taken or installation activities
  • Install printers, troubleshoot problems and make repairs
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Ensure the integrity of all electronic data records by following company quality standards
  • Manage and execute technology implementation projects
  • Transfer data from PC to PC and troubleshoot software/hardware as well as break/fix
  • Takedown, box, and ship out of date equipment
  • Handle all imaging and preparation tasks for new computers
  • Takedown, pack, transport, and set up/install on site
  • Worked with team to install applications to improve medical staff's workflow - Utilized Citrix Receiver, Imprivata Single Sign-on, Ivanti EMP Console,
  • LANDesk Management Console,
  • Dell Management Portal
  • Imaged Desktops, Dell Wyse Thin Clients, Google Chromebooks, and laptops
  • Documented and tracked inventory and processes to provide efficiency and productivity using Excel
  • Coordinated with other team members to resolve issues and deploy equipment
  • Coordinated with users to organize and deploy equipment company-wide
IT Analyst, 10/2019 to 04/2020
Delaware North CompaniesOntario, CA,
  • Recognized areas for improvement within IT infrastructures
  • Participated in team meetings to improve efficiency and systems
  • Designed, examined, and deployed IT systems to further business objectives
  • Provided support to end-users for computer, application, system, device, access, and hardware issues
  • Identified, researched, and resolved complex technical problems
  • Responded to telephone, email, and help requests for technical support
  • Documented, tracked, and monitored problems using applicable systems and tools
  • Coordinated with other team members to resolve an issue.
  • Microsoft Office Suite
  • R
  • Python
  • Tableau
  • Reliability Testing
  • Data Management
  • Data Analysis
  • Inventory Control
  • Quality Improvement
  • Workflow Efficiency
  • Verbal/Written Communication
  • AGILE Methodologies
  • Microsoft Azure
  • Perform QA
  • SCRUM Methodologies
  • Database Management
  • Data Structures
  • Data Integrity

Certified Scrum Master - 2025

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Resume Overview

School Attended

  • Temple University
  • Monmouth University

Job Titles Held:

  • Operations Engineer II
  • PC Technician
  • Personal Computer Technician
  • IT Analyst


  • Master of Science
  • Bachelor of Science - BS

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