operations area manager resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Operations Area Manager with over 5 years of experience bringing planning and problem-solving abilities, launching two Amazon Robotics Fulfillment Centers in the last 2.5 years. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with an eye for continuous process improvement. Strong work ethic, adaptability, and exceptional leadership skills with a desire to take on new challenges.
Skills
Workflow Planning And Execution
Process Improvement Analysis
Performance Evaluation and Monitoring
Delegating Tasks and Responsibilities
Adaptability in Fast-Paced Environments
Problem Solving And Data Analysis
Project Management
Managing Operations and Efficiency
Experience
09/2020 to CurrentOperations Area ManagerTc Energy | Sarahsville, OH,
Responsible for the management of all employees in the department including labor staffing, performance management, training and development
Monitored shift performance with key performance indicators (KPIs), using Lean Six Sigma principles
Identified exceptions and deviations and recommended corrective actions to realign processes, compiling data from shift reports and validating recommendations to changes in business processes
Become the liaison and subject matter expert in multiple departments, including but not limited to staffing and budget, inventory control (for customer shipments and vendor returns,) P and L management, warehouse or area layouts, associate safety, HAZMAT compliance, and planning, designing, and implementing multiple process improvement projects
Analyzed injury trend reports and implemented action plans, reducing ergonomic injuries in 2 departments by 15% over the course of 3 months
Implemented a new feature removing the need to print a new barcode when one is not found on the items in the customer shipment. This improved the process by reduce time spent in the process by 15%, which overall reduced cost and improved associate experience
Compiled and reported financial and operational data to support a change to the Vendor Returns Standard Work, driving a 75% improvement in productivity across all shifts
Nurture positive relationships with leadership, associates and support staff, remaining calm and professional in stressful circumstances
01/2017 to 04/2019Patient Services ManagerElior | Remote, MD,
Explained policies, procedures and services to patients
Deescalated difficult situations when parents may have needed more explanation of care, or certain forms of required care were refused
Collaborated with Call Center staff to improve overall patient care and response times, especially during high peak season
Led a team of 30 clerical personnel, and built work schedules and staff assignments, taking workload and seasonal trends into consideration
Built patient care schedules for over 70 patients on a daily and weekly basis, taking into account doctor availability, medical personnel requirements, and time needed for procedures
Maintained a records management system to process patient information and produce reports, adhering to HIPAA laws
Maintained awareness of government regulations, health insurance changes and financing options, working with patients' guardians to provide the best care for their child
Oversaw changes in integrated health care delivery systems and implemented new technological innovations while keeping focus on quality of care
Led the rollout of new online features, such as SMS & Online appointment creation & confirmation for the first time in the dental office's history, improving appointment retention by 33% in the first three months of implementation.
08/2015 to 02/2017Quality Controller ManagerApplus Technologies | City, STATE,
Managed quality operations to comply with contracts, company policies and safety protocols
Maintained quality management structure by conducting continuous audits over 12 emissions inspectors
Checked production performance for compliance with EPA process standard
Coordinated regulatory inspections and documentation over 800+ emissions stations across Atlanta and surrounding counties
Tested new equipment throughout production process to determine performance, and compliance with EPA guidelines
Updated documentation for rejected stations and served as the point of contact between the owner and the central office
Determined corrective actions for station owners and developed plans to facilitate changes
Evaluated data and created reports to indicate deviations from standards EPA guidelines, auditing internal processes as well
Education and Training
Expected in 04/2011 to to Associate of Science | Computer And Information Systems SecurityGwinnett Technical College, Lawrenceville, GAGPA:
Expected in 05/2009 to to High School Diploma | Shiloh High School, Snellville, GAGPA:
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