operations and sales support resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Enthusiastic and motivated professional with an extensive background in procurement, sales support, operation management, demand and planning, price, and cost analysis. Offering expertise and achieving optimal results with competent planning skills to drive operation management, sales profitability, and strategic alliances. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Critical Thinking
Leadership Skills
Organization and Time Management
Strong Communication and Interpersonal Skills
Detail-Oriented
Analytical and Critical Thinking
Microsoft Excel, Word, PowerPoint, OneNote
Self-Motivated
Teamwork and Collaboration
Flexible and Adaptable
Time Management
Team Leadership
Data analysis
Report generation
Education
Southern New Hampshire UniversityHooksett, NHExpected in 10/2023 ā āMBA:Business Administration and Management - GPA:
Currently completing courses in leadership and management
Argosy UniversityAtlanta, GA , Expected in 12/2010 ā āBachelor of Science:Psychology - GPA:
GPA: 3.5/4.0
Certifications
Emotional Intelligence
Leading vs. Managing
Coaching and Mentoring
Critical Thinking
Time Management
Strategic Analysis - Options and Choices
Strategic Analysis - Current Position of the Organization Analysis
Strategic Analysis - The Process of Strategy Formulation
Work History
KH International / Camerican International - Operations and Sales Support City, STATE, 07/2014 - Current
Plan and implement various service activities and monitor progress of shipments inbound and outbound
Provided exceptional customer service to foster client loyalty and satisfaction
Reported sales data to upper management for review
Conducted forecasting to determine possible changes and issues for supply chain business
Effectively verify and draft sales quotes, orders, and contracts
Create and analyze sales reports to document, implement, and enforce processes for all operation teams
Develop effective working relationships and coordinate activities between multiple operations teams and sales team
Work with end customers to identify potential problems that would result in unnecessary costs or service errors
Successfully managed key accounts like Jamba Juice, Tropical Smoothie, Daily Harvest, Wawona, and Columbia Fruit, which established credibility and developed relationships
Develop and implement performance standards and account management and account management procedural changes to drive productivity and quality
Manage forecast, plan demand, and give shipping schedule to procurement and directly to packers
Keep clear and concise communication with suppliers, warehouses, trucking companies, and customers
Manually use spreadsheets and many pivot tables and formulas in excel to get tangible information with goals of efļ¬ciency improvement and cycle time reduction
Resolved problems with high-proļ¬le customers to maintain relationships and increase return customer base
Trained, coached, and mentored new sales associates for maximum performance
Collaborated with various departments to manage sales and territory data to collect accurate pricing and cost information
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
Metlang, LLC - Analytical Linguist City, STATE, 01/2012 - 10/2017
Interpreted conversations, interviews, and conferences using methods to preserve the original intent
Reviewed work of other linguists for accuracy of content and quality of written expression
Applied cultural understanding to discern speciļ¬c meanings beyond literally written words
Translated messages simultaneously and consecutively into speciļ¬ed languages orally maintaining message content, context and style as much as possible
Created voice samples, 10-day reports, organizational charts of main targets and player's list
Latin American Association - Outreach Center Manager City, STATE, 01/2010 - 12/2011
Maintained accurate client records, provided internal and external referrals, and develop case plans in accordance with association's policy
Successfully promoted group training and programs leading to higher levels of community involvement
Oversaw, coordinated and facilitated community-based educational opportunities for yearly planned outreach activities
Managed team of outreach executives on day-to-day basis, ensuring targets were met
Established outreach program policy and procedure guide that included team recruiting, training, and on-site event management processes
Created communication templates that reported outreach program trends, new developments, escalated issues, and critical measurement data
Represented association in local community meetings while submitting monthly reports regarding outcomes, budget, client satisfaction, and outreach activities
Developed and implemented strategic plans to reach out to community organizations for financial support and participation
Provided one-on-one communication with clients regarding their consultation and experience which developed client assessments and follow-up
Developed relationships with full range of community-based organizations as well as assigned providers
Managed office and administrative operations to ensure adherence to quality standards, deadlines, and proper procedures
Successfully coordinated all office operations
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions
Identified and recommended changes to the existing process to improve accuracy efficiency and quality services Maintained files and records which gave accurate quotes and filled out applications for policies
Interviewed prospective clients and reviewed their existing policies which provide them with the best coverage and premium options available based on their financial needs and goals
Introduced the firm to customers and explained the objectives and benefits of various insurance programs
Maintained high standards of customer service by building relationships with clients
Responded to customer calls swiftly to resolve issues and answer questions
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