Organized and efficient Ops Agent focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Personable Ops Agent offering 3 years experience in the travel industry. Superb work ethic and desire to succeed. High-energy Operations Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively. Actively pursuing my career within Southwest Airlines as a Flight Attendant to have more customer interaction and ensuring the safety and pleasurable flight for the cabin crew & passengers.
Friendly & Outgoing
Energetic and enthusiastic
Familiar with all Southwest Airlines Aircraft
Certified Ground Security Coordinator
Great communication skills with Cabin Crew
Operations Agent, 08/2011
to Current Southwest Airlines – 2702 Love Field Dr Dallas,
Greeted passengers & verified boarding passes
Addressed passengers' concerns about delayed and canceled flights and resolved the issue diligently
Provided weight & balance to ensure the safety of the crew & passengers
Relayed updates and information to passengers in a friendly and timely manner.
Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
Maintained a friendly, positive attitude when dealing with distressed passengers.
Department Manager, 03/2009
to 08/2011 kohls Department Store – Lutherville Timonium,
Supervised 10-15 employees during offloading of merchandise from truck and stock sales floor
Addressed and satisfied customer/employee relation complaints
Made sure sales floor was set to the required planogram
High School Diploma: 1991 Springbrook High School - 201 Valleybrook Dr Silver Spring,
Community College of Baltimore County - Essex,