Operations/Administrative Manager Resume Example
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OPERATIONS/ADMINISTRATIVE MANAGER
Operations Manager
Diligent Operations Manager bringing 8 years of experience in business operations, production management, organizational development, and team building within diverse industries. Proficient in planning, coordinating, and executing successful production strategies, including Cost Leadership Strategies and Service strategies. Adept at improving operational stability, efficiency, and profitability through Negotiations and Risk Management. Team-minded individual with the ability to work well with senior stakeholders and effectively prioritize tasks.
Education
01/2020
Master of Science: Business Administration And Management
California Baptist University - City
California Baptist University - City
09/2017
Bachelor of Science: Sports Management
California Baptist University - City, State
California Baptist University - City, State
Skills
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Work History
04/2020 to 11/2020
Operations/Administrative ManagerTransunion – IA, State
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Reduced average contract expenses by 2% through aggressive negotiations with vendors.
07/2018 to 03/2020
Manager Southland Physical Therapy – City , STATE
- Manage all incoming out outgoing Patients
- Train and manage all new employees for first 90 days
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Approved regular payroll submissions for 20 employees within ADP
- Applied customer feedback to develop process improvements and support long-term business needs.
- Recorded inventory sales into organization's weekly income report.
01/2016 to 07/2018
Warehouse Operations/ Logistics ManagerCalifornia Baptist University – City , STATE
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
- Negotiated with 10 freight companies, which resulted in new contracts that reduced overall shipping costs by 5% annually
- Satisfied reporting requirements with timely and accurate logging of daily activities
- Improved efficiency by 12.5 % through supervision of 30 staff working in warehouse
- Generated repeat business through development of devoted customer service to loyal clients
- Managed vendor relationships to support supply chain and maintain product quality
- Management of 3PLs to ensure inventory and report accuracy, and multi-location 3PL experience.
- Efficiently dealt with changes, delays, and unexpected events to ensure customers received products on time
- Coordinated and monitored inbound and Outbound deliveries, keeping abreast of delays and other issues
05/2014 to 12/2015
Estimator/ Office ManagerSun Group Construction – City , STATE
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Certifications
- Inbound Marketing , HUBSPOT - 2020
- CPR License - 2020
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Resume Overview
School Attended
- California Baptist University
Job Titles Held:
- Operations/Administrative Manager
- Manager
- Warehouse Operations/ Logistics Manager
- Estimator/ Office Manager
Degrees
- Master of Science : Business Administration And Management
Bachelor of Science : Sports Management
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