operations administrative assistant resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Highly skilled and enthusiastic professional with more than 12 years of experience managing operations in a patient-centric hospital. Successfully oversee human resources, budgeting, payroll, supply management, staffing, and patient services. Possess strong leadership and team working skills along with communication abilities, computer proficiency, and advanced knowledge of medical terminology. Contribute to high-volume medical practices by providing exceptional customer service.

Bachelor of Healthcare Administration: , Expected in 2019
Reinhardt University - Waleska, GA
  • Graduated Magna Cum Laude
Associate of Science: Healthcare Management, Expected in 2016
Chattahoochee Technical College - Marietta, GA,
  • Graduated Magna Cum Laude
Core Strengths
  • Customer Service
  • EHR Systems
  • Project Management
  • Employee Training and Development
  • Staffing Management
  • Data analysis and Archiving
  • Excellent communication skills
  • Attendance record management
  • JCAHO Standards
  • Supply and Inventory Management
  • Payroll
  • Proficient in Microsoft Office Suite
  • Team Management
  • Leadership Skills
  • Billing and Invoicing
  • Scheduling & Budgeting
  • HIPAA compliance
  • Critical Thinking
  • Nominated and Awarded Academic Grant from the St. Vincent de Paul
  • Volunteer for Women Crisis Center in Blue Ridge, GA
  • Received multiple employee awards directly impacting patient care
  • Cherokee Hospital Giving Campaign Ambassador
  • Consistently involved with management steering committee as department representative
Work History
Operations Administrative Assistant, 07/2019 to Current
Bd (Becton, Dickinson And Company)Albany, NY,
  • Lead all operations of hospital progressive care unit
  • Managed all payroll, employee credentialing and employee human resource files to JACO standards for 120 employee
  • Managed inventory control for critical medical supplies and all other consumables for two units with $200k annual budget
  • Assisted with day-to-day operations of facility, including scheduling and customer service
  • Collaborated with department manager and leadership team to assists in managing department operations
  • Responsible for all employee scheduling and daily staffing units per patient census
  • Created and coordinate on-boarding for all employees to ensure smooth transition into schedule and work team
  • Provided support in development and implementation of departmental goals
Lead Telemetry Monitor Technician , 02/2015 to 07/2019
Northside Hospital CherokeeCity, STATE,
  • Monitored and documented heart rhythms according to physicians' orders
  • Closely watch patients with chronic and acute health problems, such as MI, arrhythmias, asthma, COPD, and pneumonia
  • Maintained rapport with all unit staff, including physicians, nurses, and other healthcare personnel
  • Assisted with improvement and implementation of cardiac log forms
  • Compiled and analyzed data using spreadsheets or other database software
  • Managed office supplies, vendors, organization, and upkeep
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
  • Observed and evaluated cardiac activity and reported changes to medical staff
  • Supported operations by preparing and updated documents, reports and spreadsheets
  • Managed telemetry oversight for 130 patient monitoring unit
  • Identified process improvements in day-to-day functioning of department
  • Coordinated with other internal departments to keep operations running smoothly and solve both routine and complex problems
  • Trained new staff on cardiac telemetry monitoring and quality control procedures
Critical Care Assistant Intensive Care Unit, 07/2008 to 02/2015
Northside Hospital CherokeeCity, STATE,
  • Managed Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's disease
  • Transported patients to and from different departments
  • Contributed to successful department JCAHO accreditation
  • Ensured patient safety and well-being.
  • Greeted family members, visitors, vendors and interview candidates
  • Inspected and implemented routine equipment maintenance and repairs
  • Assisted nurses with surgeries and non-invasive procedures
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
  • Evaluated patient care needs, prioritized, and maintained patient flow
  • Closely collaborated with management to make necessary improvements and satisfy patient needs
  • Performed monthly inventory and managed medical supply counts

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Resume Overview

School Attended

  • Reinhardt University
  • Chattahoochee Technical College

Job Titles Held:

  • Operations Administrative Assistant
  • Lead Telemetry Monitor Technician
  • Critical Care Assistant Intensive Care Unit


  • Bachelor of Healthcare Administration
  • Associate of Science

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