Operations Administrative Assistant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Proven track record of providing excellent customer service and ability to manage multiple, concurrent tasks. Adept at gathering and organizing specifically requested data and converting documents into desired formats. Self-motivated work ethic to perform effectively in independent or team environments.

  • Flexible & Adaptable
  • Organization and Time management
  • Statistical data gathering
  • Database Management
  • Customer and client relations
  • Employee training and development
  • 65 WPM typing speed
  • Search Engine Optimization
  • Written Communication
  • Self-motivated professional
Work History
Operations Administrative Assistant, 07/2018 - 08/2021
Bd (Becton, Dickinson And Company) Dover, DE,
  • Managed and recorded both training and project scheduling for over 100 employees at rate of 35 projects per quarter.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Coordinated background checks, drug testing and physicals for new and experienced employees.
  • Organized new employee orientation training process for more than 50 employees each year.
  • Delivered new employee onboarding and training sessions via Microsoft Teams and Zoom.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Supported hiring process by scheduling interviews, conducting background checks and determining qualifications.
  • Managed over 25 data files across six systems to provide Operations and Budgeting departments with real-time information.
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Increased data entry efficiency by 94% through streamlined processes.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated and prioritized required training courses for field employees and upper management.
  • Conducted orientation sessions and organized training for new hires.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
Arts and Entertainment Editor, 08/2016 - 05/2018
Max Borges Agency Miami, FL,
  • Managed team of 10 personnel to deliver consistent, accurate, engaging and digital content 2-3 time per day.
  • Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone.
  • Developed and optimized online and print strategies to maximize coverage, advertiser funding and subscriptions.
  • Checked reference sources, like city government personnel and public records, to verify dates, facts and statistics.
  • Specialized in gathering, analyzing and reporting large numerical data by providing relevant context and designing engaging infographics.
Public Relations Intern, 08/2015 - 05/2016
The Orion City, STATE,
  • Developed original content on daily basis for blog posts and website articles.
  • Cultivated and maintained strong relationships with media outlets.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Increased user engagement on social media by 135% in 6 months.
  • Wrote and distributed press releases for company and clients.
  • Grew revenue by $3000 by planning and executing fundraising events.
Bachelor's degree: Public Relations and Journalism, Expected in
Chico State University - Chico, CA
Program: Digital Marketing, Expected in 05/2022
Santa Rosa Junior College - Santa Rosa, CA,
  • Continuing education in Digital Marketing and UX Design.

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Resume Overview

School Attended

  • Chico State University
  • Santa Rosa Junior College

Job Titles Held:

  • Operations Administrative Assistant
  • Arts and Entertainment Editor
  • Public Relations Intern


  • Bachelor's degree
  • Program

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