Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and focused Administrative / Executive Assistant with 15 years' experience who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results using expert time management methods in a team environment.

  • Administrative support specialist
  • Microsoft Office Suite proficiency
  • Production scheduling familiarity
  • Troubleshooting and problem solving

  • Superb time management skills
  • Managing multiple priorities
  • Customer service-oriented
  • Strong communication skills
  • Manufacturing background
08/2010 to 09/2015 Operations Administrative Assistant Connor Consulting | Provo, UT,
  • Administrative Assistant duties supporting the Pipe Mill General Supervisor, Pipe Mill Manager, Production Engineers and various departments.
  • Generation and distribution of daily KPI reports and corporate month end production performance data.
  • Perform system maintenance and data entry in QUAD and SAP via advanced training.
  • Execute provisioning requirements for production using Provisio to incorporate sales orders from the planning department.
  • Documented and adjusted SOP and Work Instruction procedures to meet production training needs.
  • Participate in multiple continuous improvement projects with measurable goals.
  • Process requisitions and purchase orders for tools, projects and contract labor in SAP.
  • Manage vacation requests and release weekly schedules for operations employees.
  • Additional duties include making travel and meeting arrangements, maintaining office equipment and supplies.
07/2005 to 01/2009 Sales & Marketing Administrative Assistant Cae | South Chicago, IL,
  • Administrative support for Applications Engineers, Sales and Marketing Manager and outside sales staff.
  • Scheduled meetings, prepared conference rooms and assisted with meeting materials and agendas.
  • Made copies, sent faxes and handled all incoming and outgoing calls and correspondence.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Maintained electronic file systems and paper files for equipment quotations and sales orders.
  • Preparation and global distribution of corporate reports for the Vice President of Sales
  • Travel and hotel reservations for customers and salesmen.
  • Extensive customer service responsibilities that included assisting in problem resolution of issues, prepared for customer visits and distributed product information requests.
06/2004 to 06/2005 Sales & Marketing Administrative Assistant Cae | Tinker Afb E3, OK,
  • Wrote, proofed and edited sales proposals and correspondence for the Sales Manager and outside sales staff.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Worked with managers to implement the company's policies and goals.
  • Answered 12-line phone system for three companies.
  • Generated all production documentation for manufacturing.
  • Processed credit information for all new and supplementary orders for the company.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
04/2003 to 04/2004 Administrative Assistant Columbus Mckinnon Corporation | Charlotte, NC,
  • Administrative support for Human Resource Department, Personnel Director and Training Manager.
  • Maintained and documented training costs of the Lordstown Assembly and Lordstown Metal Fabrication Plants for reimbursement by the State of Ohio Grant Fund.
  • Offered feedback to executive-level management on the effectiveness of strategies and training initiatives.
  • Scheduled training courses held within the plant and documented progress in the corporate database.
  • Served as a link between management and employees by handling questions and helping resolve training-related problems.
  • Provided administrative support for the Human Resource, Personnel departments and training staff.
  • Documented the manufacturing and quality issues uncovered during the Cobalt car launch.
11/2001 to 03/2003 Administrative Assistant and System Analyst Dignity Health | Watsonville, CA,
  • Generated reports and correspondence for management staff.
  • Technical and administrative support for the Engineering Information Technology group.
  • Analysis and categorization of engineering data for input in to the worldwide engineering Access database.
  • Updated corporate web pages to reflect changes in upgrades of engineering software.
  • Provided support as a System Analyst for internal system development.
11/1998 to 12/2001 Executive Assistant and Project Coordinator Delphi Automotive Systems | City, STATE,
  • Assisted in the coordination of two corporate teams and assisted in the development of a common numbering schema and procedure for Delphi Automotive Systems globally.
  • Provided technical support in the implementation of a corporate database, legacy system analysis and integration processes.
  • Basic knowledge of SAP data structure was acquired during the project to assist in understanding current divisional legacy computer integration issues.
  • Project management of multiple Delphi Automotive teams and worked as a Technical Analyst for the Y2K implementation.
  • Responsible for documenting and distributing meeting minutes, upcoming events and progress of the Item Number Standards Team and Item Master Team projects.
Expected in 1980 High School Diploma | Normandy High School, Parma, Ohio GPA:

Results-oriented and dedicated team player with background in manufacturing, sales, engineering, IT and customer service. Experience and knowledge in:

  • SAP
  • Quad Mill Operation System
  • Microsoft Access
  • MS office Proficient – Word, Excel and Power Point
  • Organizational skills – Arrangement of meetings and documentation
  • Ability to learn new software applications
  • Effective verbal/written communication skills

References: Available upon request

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School Attended

  • Normandy High School

Job Titles Held:

  • Operations Administrative Assistant
  • Sales & Marketing Administrative Assistant
  • Sales & Marketing Administrative Assistant
  • Administrative Assistant
  • Administrative Assistant and System Analyst
  • Executive Assistant and Project Coordinator


  • High School Diploma

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