operational project manager interim supervisor resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Interpretive healthcare professional with professional attitude and solid education in accepted business processes. Able to responsibly interpret and organize complex projects.
Client-focused Operational Project Manager highly accomplished in prioritizing tasks, supervising talented teams and offering wealth of industry knowledge. Committed leader successful at overseeing projects for entire lifecycles. Seek new management role involved in positive customer responsiveness.
Results-focused healthcare professional with strength in project management, process improvement and operational management. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Epic software expertise and training knowledge to promote Lean process improvements. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Leveraged strong organizational skills to effectively manage simultaneous projects, clients and tasks.
Managed multi-disciplinary team of 22 individuals, encouraging skills development and providing mentoring to enhance performance.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Created new programs that resulted in increasing productivity and customer satisfaction.
Demonstrated leadership by maClaire improvements to work processes and helping to train others.
Achieved cost-savings by developing functional solutions to operational problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
11/2013 to 10/2018Patient Service Specialist LeadEncompass Health Corp. | Bluffton, SC,
Oversee day-to-day scheduling operations for 4 hospitals and 8 departments.
Conducted quality audits, training, and coaching,.
Responsible for creating standardize practices and policies with clinical partners.
Created new innovative ways for scheduling processes and protocols.
Responsible for implementing strategic plans to achieve outcomes using data analysis.
Responsible for strategic implementations to increase revenue and reduce errors.
Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Answered over 60 telephone calls per day to schedule appointments and answer patient questions.
Coordinated between patients and healthcare professionals to meet patient needs.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Scheduled patient appointment and procedures with Epic Cadence and Radiant.
07/2011 to 11/2013Administrative AssistantHematology Oncology Associates | City, STATE,
Assisted in Bone Marrow Research Study.
Facilitated the transition from paper charts to Electronic Medical Records system.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
06/2009 to 07/2011Authorization CoordinatorJohnston Medical Inc | City, STATE,
Worked with customers to submit authorization request and obtain approval for medical supplies for worker’s compensation.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Documented production volume, materials consumption and quality issues in manual ordering system to keep management well-informed and support proactive planning.
Education and Training
Expected in 2016 to to Master of Healthcare Administration | Capella University, Minneapolis, MNGPA:
Expected in 2009 to to Bachelor of Science | Business AdministrationCalifornia State University, Carson, CAGPA:
Activities and Honors
Certifications
Certification in Project Management (CAPM) – Complete
Membership
Project Management Institute – San Francisco Chapter
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.