Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Ambitious, career-focused job seeker, anxious to obtain an entry-level Operations Team Leader position to help launch career while achieving company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Logistics expertise
Human resources
Customer Relations
Financial administration
Inventory controls
Recruitment
Staff Management
Team building
Leadership
Customer Service
Microsoft Office
Education
Lakota East High SchoolWest Chester, OH, Expected in 06/2013 ā āHigh School Diploma: - GPA:
Certifications
Adult First Aid/CPR/AED, American Red Cross - 2 years
Certified powered industrial truck operator certification, Crescent Park Logistics Corporation - 3 Years
Accomplishments
Supervised team of 30 plus staff members.
Resolved product issue through consumer testing.
Documented and resolved picking patterns which led to higher picking performance and more orders being picked ahead of time.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved On Time Delivery through effectively helping with picking and closing issues.
Work History
La-Z-Boy, Inc. - Operation Team Leader Robbinsville, NJ, 08/2015 - Current
Monitored supply chain and managed logistics functions for company.
Motivated and trained employees to maximize team productivity.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Developed and deepened relationships with customers, vendors and internal stakeholders.
Encouraged and promoted ideas aligned to business needs and benefits.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
Decreased necessary training time by updating and overhauling training program.
Cut spending through effective inventory management and supply sourcing.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Created new recipes, outlined steps and training staff on correct preparation.
Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
California Pizza Kitchen - Sales Associate Seal Beach, CA, 07/2014 - 08/2015
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Maintained customer satisfaction with quick and professional handling of product returns.
Developed, marketed and sold full range of products and support services.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Provided positive first impressions to welcome existing, new and potential customers.
Solved customer challenges by offering relevant products and services.
Maintained records related to sales, returns and inventory availability.
Processed product returns and assisted customers with other selections.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Loaded and unloaded merchandise using ladder and pallet jack.
Increased sales by offering advice on purchases and promoting additional products.
Educated associates on market trends and stayed up-to-date on forecasts.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Sonics Drive In - Manager City, STATE, 07/2012 - 06/2014
Propelled continuous improvements and strategically capitalized on current market trends.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees with training and new hire documentation.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Recorded inventory sales into organization's weekly income report.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Delivered feedback to decision-makers regarding employee performance and training needs.
Developed and maintained relationships with customers and suppliers through account development.
Applied customer feedback to develop process improvements and support long-term business needs.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Maximized performance by monitoring daily activities and mentoring team members.
Prepared and recommended long-range plans for development of department personnel.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
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