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Operation Manager Team Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8 years of extensive leadership experience in Management and Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Skills
  • Customer Relations
  • Business Needs Analysis
  • Verbal and Written Communication
  • Project Planning Oversight
  • Business Relationships
  • Staff Training/Development
  • Standard Operating Procedures
  • Operational Standards
  • Key Performance Indicators
  • Community Partnerships
  • Product Quality
  • Production Efficiency
  • Quality Control Procedures
  • Problem Solving
  • Goal Setting
  • Organizational Skills
Work History
Operation Manager/Team Leader, 06/2019 to Current
Capstone LogisticsOglesby, IL,
  • Manage department resources to maximize efficiency and achieve production targets.
  • Achieve and surpass production targets through effective staff management, task allocation and materials coordination.
  • Bolster efficacy of processes through installation of new system and identification and remediation of redundant work practices.
  • Establish quarterly and annual goals as well as operational tactics to achieve targets.
  • Implement training initiatives to coach staff on best practices and protocols to enhance profitability.
  • Inspect production, quality control and maintenance reports to detect and address production problems.
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implement procedural updates to correct deficiencies and improve operations.
  • Assist in refining procedures, defining best practices and correcting reported audit issues.
  • Design performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Recruit, hire and train crew members on application of projects, customer relations and customer service.
  • Aide senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Supervise customer service calls to track support issues and improve operating procedures.
  • Helped increase sales by 26%
  • Direct schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Achieved sales goals and service targets by cultivating and securing new customer relationships
  • Cut spending through effective inventory management and supply sourcing
General Manager, 02/2015 to 12/2018
PopeyesNorth Concord, NC,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased sales by minimum 21% year over year
  • Increased customer satisfaction scores by 37%
  • Helped Supervise 7 locations to enforce high-quality standards of operation
  • Planned operations to meet established schedules, factoring in order demands and business forecasts
Assistant Manager, 07/2013 to 02/2015
Panera BreadCity, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Associate of Arts: Business Management, Expected in 05/2017
Western Governors University - Salt Lake City, UT
GPA:

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Resume Overview

School Attended
  • Western Governors University
Job Titles Held:
  • Operation Manager/Team Leader
  • General Manager
  • Assistant Manager
Degrees
  • Associate of Arts