Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 8 years of extensive leadership experience in Management and Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

  • Customer Relations
  • Salesforce CRM Software
  • Verbal and Written Communication
  • Project Planning Oversight
  • Business Relationships
  • Staff Training/Development
  • Executive-Level Presentations
  • Problem Solving Skills
  • Process Improvement
  • Day-To-Day Operations
  • Cost reduction strategies
  • Processes And Procedures
  • Quality Assurance Standards
  • Team Management
  • Performance Management
  • Human Resources
Work History
Operation Manager/Team Leader, 06/2019 - Current
Rpt Realty New York, NY,
  • Coordinate preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Achieve and surpass production targets through effective staff management, task allocation and materials coordination.
  • Establish quarterly and annual goals as well as operational tactics to achieve targets.
  • Implement training initiatives to coach staff on best practices and protocols to enhance profitability.
  • Inspect production, quality control and maintenance reports to detect and address production problems.
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implement procedural updates to correct deficiencies and improve operations.
  • Assist in refining procedures, defining best practices and correcting reported audit issues.
  • Design performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Recruit, hire and train crew members on application of projects, customer relations and customer service.
  • Aide senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Supervise customer service calls to track support issues and improve operating procedures.
  • Helped increase sales by 26% and retention rate by 15%
  • Direct schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Oversaw productivity streams for ongoing and special projects
General Manager, 02/2015 - 12/2018
Twice Daily Central City, KY,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased sales by 28% year over year
Assistant Manager, 07/2013 - 02/2015
Panera Bread City, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Associate of Arts: Business Management, Expected in 05/2017
Western Governors University - Salt Lake City, UT

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School Attended

  • Western Governors University

Job Titles Held:

  • Operation Manager/Team Leader
  • General Manager
  • Assistant Manager


  • Associate of Arts

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