- , , 100 Montgomery St. 10th Floor
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Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in Management and Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
- Critical thinking
- Customer Relations
- Salesforce CRM Software
- Business Needs Analysis
- Verbal and Written Communication
- Planning and Coordination
- Project Planning Oversight
- Business Relationships
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- Staff Training/Development
- Attention To Detail
- Exceptional Organization
- Communication Skills
- Deadline-Driven
- Special Projects
- Strategic Initiatives
- Executive-Level Presentations
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Operation Manager/Team Leader, 06/2019 - Current
Rush Enterprises – Effingham, IL,
- Coordinate preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Achieve and surpass production targets through effective staff management, task allocation and materials coordination.
- Establish quarterly and annual goals as well as operational tactics to achieve targets.
- Implement training initiatives to coach staff on best practices and protocols to enhance profitability.
- Inspect production, quality control and maintenance reports to detect and address production problems.
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implement procedural updates to correct deficiencies and improve operations.
- Assist in refining procedures, defining best practices and correcting reported audit issues.
- Design performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Recruit, hire and train crew members on application of projects, customer relations and customer service.
- Aide senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Brought projects in on-time and in accordance with budget and quality standards.
- Supervise customer service calls to track support issues and improve operating procedures.
- Helped increase sales by 26% and retention rate by 15%
- Direct schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Kept projects on schedule by managing deadlines and adjusting workflows
- Oversaw productivity streams for ongoing and special projects
General Manager, 02/2015 - 12/2018
Burger King Corporation – Hallandale, FL,
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
- Built upon established practice standards to improve operational performance and reduce labor costs.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased sales by 28% year over year
Assistant Manager, 07/2013 - 02/2015
Panera Bread – City, STATE, - Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Enhanced sales by implementing merchandising and promotional improvements.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Associate of Arts: Business Management, Expected in 05/2017
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Western Governors University - Salt Lake City, UT
GPA:
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