Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in Management and Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Skills
Critical thinking
Customer Relations
Salesforce CRM Software
Business Needs Analysis
Verbal and Written Communication
Planning and Coordination
Project Planning Oversight
Business Relationships
Staff Training/Development
Attention To Detail
Exceptional Organization
Communication Skills
Deadline-Driven
Special Projects
Strategic Initiatives
Executive-Level Presentations
Work History
Operation Manager/Team Leader, 06/2019 - Current Rush Enterprises – Effingham, IL,
Coordinate preventive and predictive maintenance programs to maintain optimal equipment functionality.
Achieve and surpass production targets through effective staff management, task allocation and materials coordination.
Establish quarterly and annual goals as well as operational tactics to achieve targets.
Implement training initiatives to coach staff on best practices and protocols to enhance profitability.
Inspect production, quality control and maintenance reports to detect and address production problems.
Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Implement procedural updates to correct deficiencies and improve operations.
Assist in refining procedures, defining best practices and correcting reported audit issues.
Design performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Recruit, hire and train crew members on application of projects, customer relations and customer service.
Aide senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
Brought projects in on-time and in accordance with budget and quality standards.
Supervise customer service calls to track support issues and improve operating procedures.
Helped increase sales by 26% and retention rate by 15%
Direct schedule of weekly projects and anticipated timelines for milestones and completion dates.
Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kept projects on schedule by managing deadlines and adjusting workflows
Oversaw productivity streams for ongoing and special projects
General Manager, 02/2015 - 12/2018 Burger King Corporation – Hallandale, FL,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Built upon established practice standards to improve operational performance and reduce labor costs.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
Oversaw financial management activities, including budget management, accounting and payroll.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Increased sales by 28% year over year
Assistant Manager, 07/2013 - 02/2015 Panera Bread – City, STATE,
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Enhanced sales by implementing merchandising and promotional improvements.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Associate of Arts: Business Management, Expected in 05/2017 - Western Governors University - Salt Lake City, UT GPA:
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