Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Serve Safe Certified
Work History
Operating Partner, 08/2020 - Current Lennar – Concord, CA,
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Identified opportunities to improve business process flows and overall productivity.
Established Cogs, Labor and Food Cost goals. Providing methods for reaching milestones.
Oversaw the day-to-day operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
Observed corporate rules and regulations and safety procedures.
Led operational team in creation, roll out and management of new product lines.
Determined appropriate financial goals and administered budgets to control expenses. Prepare and send payroll.
Recruited and hired qualified candidates to fill vacancies. Created onboarding tools.
Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
Established team priorities, maintained schedules and monitored performance.
Directed training and retraining of employees to boost performance and enhance business results.
Opened and closed location and monitored shift changes to uphold / create successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained restaurant equipment, building maintenance and food safety upkeep
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
VP of Operations , 08/2020 - Current Blaze Pizza - Blazin Blue LLC – City, STATE,
Responsible for the 6 Blaze Pizza restaurants in the Raleigh, Wilmington and Jacksonville NC market
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Led operational team in creation, roll out and management of new product lines.
Identified opportunities to improve business process flows and overall departmental productivity.
Created and made appropriate documentation for annual budgets and senior leadership goals.
Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
Initiated on-time, under-budget project management to optimize performance.
Assisted in recruiting, hiring and training of Senior Management and team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Created and implemented aggressive action plan to address pressing cost control needs.
The Franchise Business Consultant leads all aspects of franchise restaurant operations and business consulting within 50-75 franchise restaurants. Responsible for leading excellence in day-to-day franchise operations; ensures and enforces brand standard adherence; applies problem solving/process improvement techniques; conducts operational assessments and creates action plans; influences franchisees to drive business results through the development of a trusting and mutually beneficial working relationship.
Designs and manages the delivery of key soft and technical skills programs which train, coach and hold franchise accountable for executing the brand’s guest experience program and guest recovery
Conducts a comprehensive annual business of the franchisee’s operational and financial performance
Trains, coaches, and supports new and current franchise owners with training, systems execution, new restaurant openings, construction, and recruitment
Provides leadership for each territory/area to ensure guest satisfaction goals are met
Ensures the integrity of the Blaze Pizza brand in franchisee restaurants
Communicates opportunities, performance gaps, and areas of influence to the Director, Franchise Operations and Chief Restaurant Officer
Ensures operational, food safety, and marketing brand standards are adhered to
Leads by example by being a purpose-driven champion of the Blaze Pizza culture and values
Leverages guest programs to coach and improve on execution opportunities
Supports market development planning and new restaurant opening process
Develops and nurtures trusting and mutually beneficial business relationships with franchisees
Education
High School Diploma: , Expected in 06/1991 - Incline High School - Incline Village, NV GPA:
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