Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Dynamic and accomplished event planner and food service professional with 16 years experience in both FOH and BOH operations. Notable success in social media marketing, event planning, bar systems, and team building. Focused on setting high expectations and raising service standards.
Highlights
Proven sales record
Full service restaurant background
Honed marketing skills
Customer-oriented
Operations management
Supervisory skills
Dedicated
Adaptable
Social Media Marketing
Experience
Operating Partner, 02/2013 to 07/2015 Welk Resort Group – Cathedral City, CA,
Created and successfully operated, marketed, and branded Capitol Grill Led a team of 25+ individuals daily in successful FOH and BOH operations Created and implemented all FOH systems, including the bar and server programs.
Created and implemented all training materials for FOH Built and implemented a POS system to better track sales and inventory, leading to increased profitability Created and grew all social media platforms, growing the Facebook to over 3,000 fans, and the Twitter and Instagram accounts to over 1,000 a piece Created all graphic design pieces and branding materials used.
Created and hosted the culinary competition Sharp Knife Showdown, working closely with local and nationally known chefs.
Implemented weekly and monthly inventory and cost analysis Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Extensive knowledge of Restaurant Office needs Carefully prepared bi-weekly payroll to keep up with projected revenue.
Maintained any and all cases of unemployment cases, child support garnishments, and chargebacks until completion Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Scheduled and directed staff in daily work assignments to maximize productivity.
Extensive experience in event planning, BOH operations, and catering Planned and executed numerous successful special events and parties leading to higher customer traffic.
Worked closely with several charities as beneficiaries for special events, raising almost $10,000 for local charities over 2 years Participated in many local fundraisers such as Blues by Starlight, Draw Down of Champions, Taste of Mississippi, etc.
Strong knowledge in working these events as a way to drive customer traffic, build brand awareness, and network with other local companies to the benefit of all.
Three years catering experience Four years BOH experience (prep, line, etc).
Lead Bartender, 01/2007 to 03/2013 Time Out Sports Cafe - Jackson – , ,
Maintained high levels of customer service and satisfaction High volume production of varied and complex recipes Communicated with Management to ensure guest's complete satisfaction on the resolution of any issues Responsible for the production of the main and service bars Built the craft beer program Conducted market research Worked with vendors to attain the most desirable craft beers on the market Created programs to make profitable the slower moving products Responsible for bringing in new styles of craft beer Continued education in beer styles, pairings, etc.
Responsibilities when Lead Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
FOH Manager/Lead Bartender, 03/2005 to 12/2006 No Names Bar And Grill – City, STATE,
Opened and Operated No Names Bar and Grill Implemented all bar systems Completed weekly and monthly inventories Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Built and implemented a POS system to ensure maximum profitability Created the music program including Karaoke, DJ's and live bands Created league programs to drive customer traffic Ran the day to day operations, overseeing employees and ensuring guest satisfaction.
Implemented successful special events and contests to drive traffic and profitability Successfully ran the BOH operations whenever required Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Education
GED: Theater/General, Expected in 2001 Palm Springs High School - Palm Springs, CA GPA: Theater/General Advanced Placement classes throughout schooling Major in Theatrical Arts including production 1 year of college at College of the Desert in Palm Desert, CA majoring in psychology Continuing education in
business management, restaurant management,: , Expected in - , GPA: social media marketing, and graphic design.
Skills
Arts, branding, bi, business management, strong interpersonal skills, CA, contracts, Draw, cost analysis, customer service, event planning, special events, graphic design, inventory, market research, marketing, market, materials, Office, negotiations, network, Operations management, payroll, POS, psychology, quality, restaurant management, sales, servers, social media platforms, Supervisory skills, supervisory, training materials
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