Currently I'm a skilled online specialist supporting a variety of Googles customers such as small to medium business owners to large chain corporate offices, and Google certified partners. Before Arvato's ramp down I was the lead quality coach on the Google My Business process: committed to addressing customer, agent, and client concerns with speed, accuracy and professionalism. I have been within a contact center environment over three years with track record of exceeding expectations, also taking great pride in the development of others and providing guidance of how to meet key performance indicators.
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