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Online Shopper Resume Example

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ONLINE SHOPPER
Professional Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Work History
Hy-Vee. Kansas City, MOOnline Shopper | 04/2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Worked productively with customers to meet order requirements and service expectations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Clear Skies Cleaning Service. Kansas City, KSOwner/Operator | 05/2011 - Current
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
  • Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Envisioned and created business identity and advertising materials.
  • Engaged with all clients regularly through phone and email correspondence to present newest offerings, respond to questions, schedule services, and process payments.
Jubilee Learning Group. Kansas City, MOOwner/Operator | 10/2008 - 05/2011
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
  • Stayed current on Health and Fire codes and state guidelines to maintain compliant program operations in Home-based Group Education.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
  • Modernized instructional plans and educational approaches to enhance student learning.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Transported students to educational and familly locations daily.
Veteran's Of Foreign Wars Foundation. Kansas City, MOProgram Manager | 08/2005 - 10/2008
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Improved success of program by making proactive adjustments to operations.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Interacted with customers and clients to identify business needs and requirements.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Tracked and reported [Timeframe] program results to customers and stakeholders to facilitate change management activities.
  • Oversaw [Number] projects each year from concept through final delivery.
  • Developed detailed plans based on broad guidance and direction.
  • Met and collaborated with Veteran's Administration to uncover issues, identify applicable solutions and offer guidance in community outreach and expedited applications.
  • Instituted quality systems within organization encompassing training, corrective and preventative action.
  • Mentored and led new employees to enhance [Type] program production.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Skills
  • Communication skills
  • Payment processing
  • Organization
  • Problem resolution
  • Process improvement
  • Customer service
Education
Johnson County Community CollegeOverland Park, KSAssociate of Arts: Liberal Arts And General Studies
  • Dean's List Spring 2004, Spring 2005
HIghland Communtiy College Hiawatha, KSAssociate of Arts: Fine Arts
  • Member of National Art Honors Society
  • Received Photography Scholarship
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Resume Overview

Companies Worked For:

  • Hy-Vee
  • Clear Skies Cleaning Service
  • Jubilee Learning Group
  • Veteran's Of Foreign Wars Foundation

School Attended

  • Johnson County Community College
  • HIghland Communtiy College

Job Titles Held:

  • Online Shopper
  • Owner/Operator
  • Program Manager

Degrees

  • Associate of Arts : Liberal Arts And General Studies
    Associate of Arts : Fine Arts

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