Online Shopper Resume Example Jerry's Food

ONLINE SHOPPER

Professional Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Work History

Jerry's Food. Chaska , MNOnline Shopper | 04/2020 - Current

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Worked productively with customers to meet order requirements and service expectations.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Lineage Logistics. Schaumburg , ILOwner/Operator | 05/2011 - Current

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
Assessed income and expenses and adapted plans to improve profit levels.
Stayed in open communication with dispatch team and readily adapted to changing customer needs or scheduling demands.
Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to logistical and scheduling issues.
Developed business plan, processes and procedures to provide superior service to customers.
Envisioned and created business identity and advertising materials.
Engaged with all clients regularly through phone and email correspondence to present newest offerings, respond to questions, schedule services, and process payments.

Lineage Logistics. Springfield , GAOwner/Operator | 10/2008 - 05/2011

Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Stayed current on Health and Fire codes and state guidelines to maintain compliant program operations in Home-based Group Education.
Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success.
Modernized instructional plans and educational approaches to enhance student learning.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Transported students to educational and familly locations daily.

City Year. Jacksonville , FLProgram Manager | 08/2005 - 10/2008

Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Maintained tight production timetables and quality standards to give audiences exceptional offerings.
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
Improved success of program by making proactive adjustments to operations.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Planned and executed meetings to connect organizational representatives, community members and clients.
Interacted with customers and clients to identify business needs and requirements.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Tracked and reported [Timeframe] program results to customers and stakeholders to facilitate change management activities.
Oversaw [Number] projects each year from concept through final delivery.
Developed detailed plans based on broad guidance and direction.
Met and collaborated with Veteran's Administration to uncover issues, identify applicable solutions and offer guidance in community outreach and expedited applications.
Instituted quality systems within organization encompassing training, corrective and preventative action.
Mentored and led new employees to enhance [Type] program production.
Addressed and resolved technical, financial and operational concerns by working with team members and directors.

Skills

Communication skills
Payment processing
Organization

Problem resolution
Process improvement
Customer service

Education

Johnson County Community CollegeCity, StateAssociate of Arts: Liberal Arts And General Studies

Dean's List Spring 2004, Spring 2005

HIghland Communtiy College CityAssociate of Arts: Fine Arts

Member of National Art Honors Society
Received Photography Scholarship

Resume Overview

School Attended

Johnson County Community College
HIghland Communtiy College

Job Titles Held:

Online Shopper
Owner/Operator
Program Manager

Degrees

Associate of Arts : Liberal Arts And General Studies
Associate of Arts : Fine Arts

Online Shopper Resume Example

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