Energetic Sales, Marketing & Engagement Manager. Versatile and organized with a "can do" attitude; able to maintain strong work ethic and a professional demeanor in challenging situations as well as adapt to changing priorities. Undeniable passion for hospitality and genuinely enjoys developing rapport in the work place.
Skills
Customer service (highest endorsement on LinkedIn)
Proactively managed client correspondence and recorded all tracking and communications.
Developed innovative marketing strategies, monthly promotions and social media posts.
Replied to information requests through Lasso CRM to foster seamless customer service experience.
Maintained detailed property lists in wordpress to accurately promote properties and meet client needs.
Analyzed online sales data and developed action plans to improve margin, revenue and processes.
Worked to develop network by identifying and pursuing new leads, attending realtor events and building rapport with clients.
Converted 25% of online leads to model home tour appointments and over 20% of appointments into sales.
Improved online sales conversion rates by 30% while fostering amazing customer experiences.
Increased online traffic between 2-8% on company website, various search domains and social media platforms.
Manager Of Partner Engagement, 08/2016 - 09/2019 Rockwall Area Chamber Of Commerce – City, STATE,
Developed successful new programs/events defining benefits to membership and/or community.
Managed event logistics and operations, including support staff, vendor services, day of event coordination and volunteers.
Generated 40% of overall revenue for 3 consecutive years.
Cultivated and managed relationships with key clients, community partners and elected officials ranging from city to national levels.
2017-2018 event attendance on average by increased by 39% to spite a 9% decrease in membership.
Met or exceeded all of 2017-2019 event budgets, on average generating profits 41% over goals.
Promoted from Event Coordinator to Manager of Partner Engagement within 2yrs.
Recruited and managed an event volunteer base & managed extremely successful planning committees for all signature events which lead to exponentially increased event growth opportunities.
Developed innovative marketing strategies that increase social media engagement and reach by up to 3000%. Many of these marketing ideas were adopted by other local non-profits.
Sales, Marketing And Events Manager, 03/2015 - 08/2016 Comfort Inn & Suites Plano East – City, STATE,
Established successful management system for coordination of all event logistics where no system had been in place for previous 10 years. Resulted in smoother navigation for both employees and clients, greatly improving client experience and employee efficiency.
Utilized innovative means to generate and grow revenue and created sales reports to track results. Overcame a 2 year void of any sales effort in the market and established renewed client interest in hotel that was open throughout renovations and brand change (from IHG to Choice property) in 2015.
Supervised Hotel and Sales staff leading to growth and eventual promotion of multiple employees.
Sold & coordinated events as large as 5000 people and entire facility buyouts for up to 137 overnight rooms and 12,000+ square feet of event space - event space revenue totaling over $500,000.
88% Clients responded to event surveys as "extremely likely" to recommend this service to a friend or colleague.
Within 6 months was given responsibility of sales and marketing for 2nd hotel.
Lead Event Logistics Coordinator, Certified Trainer Bayhost, 04/2012 - 03/2015 Topgolf – City, STATE,
Led the execution of events as large as 350 people and entire facility buyouts. Successfully coordinated all parts of the event: set up, execution, up selling, clean up, final reports and payments.
Created and facilitate the Topgolf Event Certification Course. Trained Topgolf Core Values as a Certified Core Classroom Facilitator. Aided the "X factor" interview process at multiple sites.
Received 100% grade on secret shopper report.
Evaluated as "top five" Event Ambassadors and a "High Achiever" on multiple evaluations by Topgolf Management.
Rated as having the highest customer satisfaction level of any event ambassador on event customer feedback surveys.
Won the bronze star award for leadership voted by my peers.
Education
Associate of Applied Science: , Expected in 2015 - Collin County Community College - Plano, TX GPA:
Achieved the Dean’s list and the President’s list.
Member of PHI THETA KAPPA honor society.
Bachelor of Arts: Bachelors of Applied Arts & Science, Expected in 2021 - University of North Texas - Denton, TX GPA:
Currently enrolled in online degree program, expected to graduate in 2021.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Measurable Results
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
Collin County Community College
University of North Texas
Job Titles Held:
Online Sales Manager
Manager Of Partner Engagement
Sales, Marketing And Events Manager
Lead Event Logistics Coordinator, Certified Trainer Bayhost
