Meticulous Medical Records Clerk with 15 years of hands-on experience providing administrative and patient support in medical office settings. Seasoned in initiating medical records, obtaining authorizations, and accurately filing charts. Collaborative team player possessing in-depth knowledge of medical terminologies and electronic health record technologies.
Skills
InventoryLab
Craigslist
EBay
Online platforms
PirateShip
Margin selling
Facebook Marketplace
Shipping
Retail arbitrage
Online auctions
Shipment coordination
Sales expertise
Critical thinking
Charting expertise
Understands medical procedures
Proper sterilization techniques
Documentation procedures expert
Venipuncture and phlebotomy
HIPAA compliance
Specimens collection and processing
Lab equipment calibration
Communicating with patient families
Medical terminology knowledge
Restocking lab supplies
Sterile technique
Experience
01/2017 to Current
Online RetailerTrinity Health Systems Inc – Kenmare, ND,
Maintained high feedback ratings from customers by responding quickly to questions and problems.
Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers.
Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
Established credibility and created confidence quickly and easily with online sales prospects.
Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Engaged in timely customer communication to resolve issues and identify sales opportunities.
Developed clear, concise and visually appealing virtual presentations of products and services.
04/2014 to 04/2017
Medical Assistant /Medical Records ClerkBuckeye Family Health – City, STATE,
Scanned incoming documentation.
Maintained complete confidentiality in accordance with organization and legal requirements.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
Consolidated diverse medical records.
Typed medical orders for procedures and laboratory tests.
Assisted with properly processing records requests.
Worked with speed, efficiency and accuracy to process documentation and complete projects.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Organized charts, documents and supplies to maintain team productivity.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
02/2012 to 04/2014
ROI SpecialistHealthport Technologies – City, STATE,
Pulled patient records and transferred information to appropriate parties.
Set up patient charts and documented information in various company software.
Released information to persons or agencies according to regulations.
Safeguarded medical records to maintain patient confidentiality.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
06/2009 to 08/2011
Medical Assistant/gxmo Colonnade Medical Group – City, STATE,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Performed preliminary physical tests to accurately record results in patient history summary.
Scheduled appointments for patients via phone and in person.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Assessed, documented and monitored vital signs for patients within outpatient setting.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Followed safety practices to safeguard against injury and damage to property.
Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
Utilized radiation safety measure protection devices to guarantee safety of staff and patients.
Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
Provided assistance to physicians and other technologists during complex procedures.
Education and Training
Expected in 05/2003
Associate of Applied Science: Medical Assisting American School of Technology - Columbus, OH GPA:
Expected in 05/1995
High School Diploma: Northwest High School - McDermott, OH, GPA:
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