Online Personal Shopper Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Expected in No Degree | Austin Community College, Austin, TX GPA:

Will be attending in Fall 2021.

Expected in 05/2021 High School Diploma | Southeast Polk High School, Pleasant Hill, IA GPA:
Professional Summary

Friendly and outgoing employee with excellent interpersonal communication strengths. Solid experience meeting customer demands with diligent and well-organized mentality.

  • Accurate money handling
  • Customer Relations
  • Product and service sales
  • Multitasking abilities
  • Teamwork
  • Verbal and Written Communication
  • Customer Retention
  • Cleaning and Sanitizing
  • Front of House Operations
  • Customer Service
  • Organization and Prioritization
  • Attention to Detail
Work History
12/2020 to 05/2021 Online Personal Shopper Hy-Vee | Shakopee, MN,
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Took inventory and examined merchandise to identify items to be reordered or replenished.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
05/2019 to 08/2020 Barista Catholic Health Initiative | Woodland, CA,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Cultivated ability to recall customers' names and address each by name.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Accurately took to-go and special orders via phone.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Maintained regular and consistent attendance and punctuality.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
08/2018 to 02/2019 Hostess Vail Resorts | Westminster, CO,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Checked and restocked server areas and organized and got change for front counter.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

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How this resume score could be improved?

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Austin Community College
  • Southeast Polk High School
Job Titles Held:
  • Online Personal Shopper
  • Barista
  • Hostess
  • No Degree
  • High School Diploma