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Online Instructor Resume Example

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ONLINE INSTRUCTOR
Professional Summary
Meticulous customer service and relation skills. Excellent at juggling multiple tasks in many positions with extensive front-of-house management and operations experience. Efficient working under pressure and broad industry with effective management of costs, budgets, staff and overall front-of-house operations. Franchise operations experience from initial contact to opening and follow-up.
Work History
09/2016 to 01/2018
Online InstructorDaDa ABC – Beijing, China
E.S.L. Instruction to Chinese citizens.
02/2008 to 08/2011
Director of OperationsFantastic Sams Corporate – Beverly, MA
  • Oversaw general operations of franchisees and guided practices to better standards and higher profits.
  • Responsible for over 50 locations successful operations.
12/2000 to 09/2002
Vinyard Room FOH Manager/Wine SommilierRobert Mondavi Winery- The Golden Vine - California Adventure – Anaheim, CA
  • Extensive training in wines from Micheal Mondavi and certification from Master Sommelier, Peter Mondavi.
  • Hired and trained all service staff for opening.
  • Oversaw all FOH operations and staff of 65.
  • Lead service personnel in shift meetings and proper service etiquette.
  • Trained captains to average guest check of $110.00 Executed daily production lists and goals Completed wine requisitions and supply lists.
10/1994 to 09/1998
FOH Manager Lead ServerThe Catch - St. College Blvd – Anaheim, CA
  • specializing in V.I.P.
  • parties and local Concierge referred corporate parties.
  • High ticket averages of $75.00 per guest.
  • Promoted to FOH Assistant Manager and 6 months later, to Manager for two and one half years.
  • Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels.
  • Responsible for coordination of up to 28 food and cocktail servers in restaurant with capacity of 400.
07/1983 to 06/1994
Creative Consultant/SupervisorThe Chili Pepper, Incorporated – Orange, CA
  • Provided training and oversaw front-of-house operations, creation and launch of new menus, additional hours of operation to increase revenue and assisted in creating the staff benefits booklet.
  • Supervisor in implementation of all safety and sanitation policies, upholding proper health standards and C.D.H.S.C.
  • County Certified Trainer.
  • Helped streamline margins in staffing and food/beverage costs to create employee bonus packages for high performers.
  • Consistently stayed under monthly controllable expense budget.
  • Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.
Education
Bachelor of Science: Organizational LeadershipBrandman University, Chapman University - Orange, California
Organizational Leadership 98
Associate of Science: Cosmetology Instruction/EductionFullerton College - Fullerton, California
Cosmetology Instruction/Eduction
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Resume Overview

Companies Worked For:

  • DaDa ABC
  • Fantastic Sams Corporate
  • Robert Mondavi Winery- The Golden Vine - California Adventure
  • The Catch - St. College Blvd
  • The Chili Pepper, Incorporated

School Attended

  • Brandman University, Chapman University
  • Fullerton College

Job Titles Held:

  • Online Instructor
  • Director of Operations
  • Vinyard Room FOH Manager/Wine Sommilier
  • FOH Manager Lead Server
  • Creative Consultant/Supervisor

Degrees

  • Bachelor of Science : Organizational Leadership
    Associate of Science : Cosmetology Instruction/Eduction

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