Meticulous customer service and relation skills. Excellent at juggling multiple tasks in many positions with extensive
front-of-house management and operations experience. Efficient working under pressure and broad industry with effective management of costs, budgets, staff and overall front-of-house operations. Franchise operations experience from initial contact to opening and follow-up.
09/2016 to 01/2018
Online InstructorDaDa ABC – Beijing, China E.S.L. Instruction to Chinese citizens.
02/2008 to 08/2011
Director of OperationsFantastic Sams Corporate – Beverly, MA
Oversaw general operations of franchisees and guided practices to better standards and higher profits.
Responsible for over 50 locations successful operations.
12/2000 to 09/2002
Vinyard Room FOH Manager/Wine SommilierRobert Mondavi Winery- The Golden Vine - California Adventure – Anaheim, CA
Extensive training in wines from Micheal Mondavi and certification from Master Sommelier, Peter Mondavi.
Hired and trained all service staff for opening.
Oversaw all FOH operations and staff of 65.
Lead service personnel in shift meetings and proper service etiquette.
Trained captains to average guest check of $110.00
Executed daily production lists and goals
Completed wine requisitions and supply lists.
10/1994 to 09/1998
FOH Manager Lead ServerThe Catch - St. College Blvd – Anaheim, CA
specializing in V.I.P.
parties and local Concierge referred corporate parties.
High ticket averages of $75.00 per guest.
Promoted to FOH Assistant Manager and 6 months later, to Manager for two and one half years.
Drove food costs down by 23% by effectively improving inventory procedures and reducing spoilage levels.
Responsible for coordination of up to 28 food and cocktail servers in restaurant with capacity of 400.
07/1983 to 06/1994
Creative Consultant/SupervisorThe Chili Pepper, Incorporated – Orange, CA
Provided training and oversaw front-of-house operations, creation and launch of new menus, additional hours of
operation to increase revenue and assisted in creating the staff benefits booklet.
Supervisor in implementation of all safety and sanitation policies, upholding proper health standards and
County Certified Trainer.
Helped streamline margins in staffing and food/beverage costs to create employee bonus packages for high
Consistently stayed under monthly controllable expense budget.
Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.
Bachelor of Science: Organizational LeadershipBrandman University, Chapman University - Orange, California Organizational Leadership 98
Associate of Science: Cosmetology Instruction/EductionFullerton College - Fullerton, California Cosmetology Instruction/Eduction