Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic customer service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multi-tasking, goal setting and training in customer care. Motivated to learn, grow and excel in medical customer service industry.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Packer/picker, 02/2022 to Current
Bobby Rahal Automotive Group - PittsburghCanonsburg, PA,
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Online Grocery Associate, 11/2020 to Current
Gpm InvestmentsLoves Park, IL,
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Picked quality and accurate items for [Number] daily customer orders.
  • Worked with over [Number] customers daily to fulfill specific [Type] orders according to customer needs and inventory availability.
Cashier /Deli Associate, 07/2020 to 11/2020
TargetCity, STATE,
  • Checked product quality for freshness before serving.
  • Prepared deli items per customer requests using proper bakery equipment.
  • Fulfilled orders accurately and with correct portion size to prevent shrink.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Oversaw daily operations to ensure high levels of productivity.
  • Increased customer satisfaction by resolving [product or service] issues.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Planned work for deli team to optimize coverage for busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in [Number]% accuracy rate.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prepared salads, soups and sandwiches for customers.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Cooked batches of food according to standard recipes.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Cashier, 07/2018 to 02/2020
Hobby LobbyCity, STATE,
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Reviewed weekly sales ads and monitored price changes.
  • Greeted over [Number] patients per day.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $[Amount] or more per shift.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned [Job title] and [Job title] positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Cashier/Sales Associate, 03/2013 to 08/2015
Company NameCity, State,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.
  • Supported efficient and timely replenishment of sales floor merchandise.
Education
High School Diploma: , Expected in 05/2005
James Madison - Norcross, GA,
GPA:

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Resume Overview

School Attended

  • James Madison

Job Titles Held:

  • Packer/picker
  • Online Grocery Associate
  • Cashier /Deli Associate
  • Cashier
  • Cashier/Sales Associate

Degrees

  • High School Diploma

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